Coordination Team Supervisor

Ziegler Cat; Shakopee (MN); On-site; USD 71,000 - 89,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life保险

15 days PTO first year

9 paid holidays

401(k) plan with company match

HSA with $1000/year

STD/LTD, FSA & EAP

Paid Parental Leave

Job summary

Ziegler Cat in Minnesota is seeking a Service Call Supervisor to ensure complete, timely, and accurate closing of service calls. You will lead a team of Service Call Administrators, coordinate with Service Advisors and warranty staff, and guide daily workflows to deliver precise invoicing.

The role requires strong computer skills, attention to detail, and the ability to train and develop staff. You will create purchase orders, monitor performance, and collaborate with other departments to keep

Qualifications

• High School Diploma or GED required; Associate’s degree preferred.
• 3+ years related industry experience required.
• Demonstrated ability to lead others, formally or informally.
• Strong computer skills, including Microsoft Office Suite required.
• Strong detail orientation and learning orientation, as well as ability to work independently.

Responsibilities

• Lead for reporting, D365, service call, and other computer needs for the service department at the branch.
• Close service calls with strong attention to detail and accuracy.
• Create POs for necessary parts, supplies, or services.
• Monitor strategic initiatives directly related to service calls and provide necessary reporting to Branch Managers.
• Support team with warranty questions and/or concerns on WIP/service calls.
• Support team with AP/AR on PO disputes, questions, or other misc. reimbursements.
• Manage daily workflow within the department by establishing operating procedures and policies and prioritizing, distributing, and monitoring work assignments.
• Initiate a training process when skill gaps are found to develop employees for their current positions.
• Train new hires at the branch on service call information, including but not limited to Service Advisors and Service Call Administrators.
• Manage team performance by completing reviews, providing feedback and coaching, and supporting career development of team.
• Collaboration with individual departments to ensure service call accuracy throughout repair process.
• Service call in process auditing back order parts, no labor posted calls and service calls last day labor posted.
• Communicate effectively and proactively with the Service Advisors to support accurate and efficient service call opening.
• Collaborating closely with the warranty department to ensure that we are in alignment with the latest guidelines and requirements.

Skills

Lead others

Microsoft Office

Detail orientation

Team collaboration

Education

High School Diploma or GED

Associate’s degree

Tools

Microsoft Office Suite

Job description

Service Call Supervisor

Ziegler Cat has an opening for a Service Call Supervisor who will be responsible for complete, timely, and accurate closing of service calls for the branch. This role will require strong computer skills, excellent organizational skills, and some mechanical knowledge to support the accuracy and timeliness of invoicing customers. The Supervisor will manage, support and develop a team of Service Call Administrators, while also actively closing service calls.

Responsibilities

• Lead for reporting, D365, service call, and other computer needs for the service department at the branch
• Close service calls with strong attention to detail and accuracy
• Create POs for necessary parts, supplies, or services
• Monitor strategic initiatives directly related to service calls and provide necessary reporting to Branch Managers
• Support team with warranty questions and/or concerns on WIP/service calls
• Support team with AP/AR on PO disputes, questions, or other misc. reimbursements
• Manage daily workflow within the department by establishing operating procedures and policies and prioritizing, distributing, and monitoring work assignments.
• Initiate a training process when skill gaps are found to develop employees for their current positions
• Train new hires at the branch on service call information, including but not limited to Service Advisors and Service Call Administrators
• Manage team performance by completing reviews, providing feedback and coaching, and supporting career development of team
• Collaboration with individual departments to ensure service call accuracy throughout repair process
• Service call in process auditing back order parts, no labor posted calls and service calls last day labor posted
• Communicate effectively and proactively with the Service Advisors to support accurate and efficient service call opening
• Collaborating closely with the warranty department to ensure that we are in alignment with the latest guidelines and requirements.

Qualifications

• High School Diploma or GED required; Associate’s degree preferred
• 3+ years related industry experience required
• Demonstrated ability to lead others, formally or informally
• Strong computer skills, including Microsoft Office Suite required
• Strong detail orientation and learning orientation, as well as ability to work independently
• Ability to work well with others and support team initiatives
• Is self-directed and initiates improvements, enhancements, taking on additional responsibility as needed

Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

See Yourself at Ziegler

Ziegler sells and services CAT construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO agricultural equipment across Minnesota, Iowa and Missouri.

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is $71,400.00 to $89,250.00. Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location.

Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

What We Can Offer You Competitive pay Health, dental/orthodontia, vision & life insurances Paid time off (PTO) – 15 days to start 9 Paid holidays 401(k) contributions & match HSA, Ziegler contributes up to $1000 tax-free annually STD & LTD Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Ongoing training Education assistance Advancement opportunities Safe, clean, and friendly work environment Military Friendly Ziegler employs a wide variety of former U.S. Armed Services personnel. We actively hire those with prior military experience and accommodate the needs of Reserve and National Guard members.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Build Your Career at Ziegler Ziegler sells and services CAT® construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO agricultural equipment across Minnesota, Iowa and Missouri.

Ziegler has a team focus, a first-class reputation for service, and a healthy work-life balance. We train our employees to do things the Ziegler Way — the right way —and then we take it one step further. If you’re a talented, hard-working and down-to-earth person, you’ll fit in perfectly here.