Field Service Supervisor

Ziegler Cat; Shakopee, Northern (MN, KY); Hybrid; USD 74,000 - 111,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

HSA contribution

PTO 15 days (first year)

9 paid holidays

Education assistance

Advancement opportunities

Job summary

Ziegler CAT in Minnesota is seeking an experienced Advanced Electrical Services Supervisor to lead a team of technicians delivering electrical service across industrial, commercial, and utility environments. This role oversees electrical maintenance, troubleshooting, installation, and repair activities while ensuring safe, reliable, and efficient operations and providing technical leadership.

It emphasizes customer service, continuous improvement, and strong collaboration with customers,

Qualifications

• Associate or technical degree in Electrical Technology or related field; HS diploma acceptable.
• 5+ years in electrical industry with maintenance, troubleshooting, and repair experience.
• 3+ years of leadership, supervisory, or team lead experience.

Responsibilities

• Lead, supervise, coach, and develop a team of Advanced Electrical Services Technicians.
• Provide technical guidance for electrical systems including power distribution equipment, breakers, relays, and transfer switches.
• Serve as primary point of contact for customers; ensure timely responses and resolutions.
• Coordinate service operations, technician scheduling, labor utilization, and resource allocation.

Skills

Electrical systems

Leadership

Safety compliance

Troubleshooting

Customer service

Communication

Education

Associate/Technical degree in Electrical Technology

Electrical Engineering Technology

HS Diploma or GED

Tools

Microsoft Office

Service management tools

Job description

Advanced Electrical Services Supervisor Ziegler CAT is seeking an experienced Advanced Electrical Services Supervisor to lead a team of technicians supporting customer electrical service needs across industrial, commercial, and utility environments. This role oversees electrical maintenance, troubleshooting, installation, and repair activities while ensuring safe, reliable, and efficient operations. The supervisor provides technical leadership, manages daily service operations, supports customer relationships, and drives safety, performance, and team development. Success in this role requires strong electrical knowledge, leadership skills, and a commitment to customer service and continuous improvement.

Responsibilities

• Lead, supervise, coach, and develop a team of Advanced Electrical Services Technicians
• Provide technical guidance and subject matter expertise for electrical systems, including power distribution equipment, circuit breakers, protective relays, transfer switches, and related infrastructure
• Serve as the primary point of contact for customers, ensuring timely response, effective communication, and resolution of service-related issues
• Coordinate service operations, technician scheduling, labor utilization, and resource allocation to meet customer expectations and business objectives
• Manage electrical installation, upgrade, maintenance, and capital improvement projects, ensuring adherence to schedules, budgets, quality standards, and safety requirements
• Promote and enforce compliance with OSHA, NFPA, environmental, and company safety standards while fostering a proactive safety culture
• Support workforce planning through recruiting, hiring, onboarding, performance management, and career development initiatives
• Monitor operational performance, equipment reliability, and service quality while identifying opportunities for continuous improvement and operational efficiency
• Collaborate with customers, engineers, contractors, operations teams, and internal stakeholders to deliver effective electrical solutions and maintain high levels of customer satisfaction

Qualifications

• Associate degree or technical degree in Electrical Technology, Electrical Engineering Technology, or a related field strongly preferred; high school diploma/GED required
• 5+ years of electrical industry experience preferred, with demonstrated expertise in electrical systems maintenance, troubleshooting, and repair
• 3+ years of leadership, supervisory, or team lead experience preferred
• Strong knowledge of electrical safety standards, regulations, and best practices
• Proficiency with Microsoft Office applications and digital service management tools
• Excellent communication, organizational, leadership, and customer service skills
• Proven ability to manage multiple priorities, solve complex problems, and make sound operational decisions
• Demonstrated commitment to developing high-performing teams and delivering outstanding customer service

Minimum Physical Requirements

Minimum Physical Requirements: Lift/carry up to 10 lbs Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

Benefits

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

What We Can Offer You

• Competitive pay
• Health, dental/orthodontia, vision & life insurances
• Paid time off (PTO) – 15 days to start
• 9 Paid holidays
• 401(k) contributions & match
• HSA, Ziegler contributes up to $1000 tax-free annually
• STD & LTD Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Ongoing training
• Education assistance
• Advancement opportunities
• Safe, clean, and friendly work environment
• Military Friendly Ziegler employs a wide variety of former U.S. Armed Services personnel
• We actively hire those with prior military experience and accommodate the needs of Reserve and National Guard members

Salary

The total compensation (base plus incentive) for this position is $74,200.00 to $111,300.00. Starting wage is dependent on skills, experience, and education.

About Ziegler

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training.

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Build Your Career at Ziegler

Ziegler sells and services CAT construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO agricultural equipment across Minnesota, Iowa and Missouri. Ziegler has a team focus, a first-class reputation for service, and a healthy work-life balance. We train our employees to do things the Ziegler Way - the right way -and then we take it one step further. If you’re a talented, hard-working and down-to-earth person, you’ll fit in perfectly here.