Field Service Supervisor

Fabick Cat; Salem (IL); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Service Supervisor to lead a dedicated team in delivering exceptional service. This role involves reviewing customer requests, managing service operations, and ensuring safety compliance. With a commitment to employee growth, the company offers a supportive environment where your leadership can thrive. Join this forward-thinking organization and contribute to its legacy of excellence in service and operational efficiency. If you have a passion for leadership and a background in service management, this is the perfect opportunity for you.

Qualifications

• 3-7 years of service experience required.
• Over 5 years of supervisory experience preferred.

Responsibilities

• Review customer service requests and determine causes of malfunctions.
• Prepare schedules and assign personnel based on expertise.
• Ensure safety compliance and maintain operational records.

Skills

Communication Skills

Microsoft Office

Supervisory Skills

Problem-Solving

Education

Bachelor's Degree in Business Management

Job description

Join to apply for the Field Service Supervisor role at Fabick Cat

Job Description

Company Overview:
Fabick Cat is the authorized dealer of Caterpillar equipment, power systems, parts, and services in Illinois, Missouri, Wisconsin, and Michigan's Upper Peninsula. Headquartered in Fenton, Missouri, with over 100 years of experience. For more information, visit fabickcat.com.

Why Work For Us!

At Fabick Cat, you are part of the Fabick family, committed to a legacy of service and excellence. We invest in our employees' growth and offer a competitive benefits package. Join us to continue our tradition of being the best in the industry.

Responsibilities

1. Review customer service requests to determine causes, types of malfunctions, and locations.
2. Determine staffing, parts, and equipment needs for service calls.
3. Prepare schedules and assign personnel based on expertise and capabilities.
4. Arrange transportation for repairs as needed.
5. Keep records of work hours, parts, and services performed.
6. Order replacement parts and supplies.
7. Counsel and monitor employees, addressing job-skill deficiencies.
8. Ensure safety compliance and investigate accidents.
9. Maintain operational and personnel records.
10. Perform additional duties as assigned.

Requirements

• Bachelor's degree in Business Management or related field preferred but not required.
• 3-7 years of service experience.
• Over 5 years of supervisory experience, preferably with technicians.
• Excellent communication skills.
• Proficiency in Microsoft Office.
• Ability to maintain confidentiality.

Physical Requirements

Regular talking and hearing; sitting, standing, walking, bending, and stooping; occasionally lifting up to 20 pounds.

Equal Opportunity

We are an Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.