Field Service Supervisor

IDR, Inc.; Peachtree Corners (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full benefits

Medical benefits

Vision benefits

Dental benefits

Job summary

IDR, Inc. is seeking a Field Service Supervisor to join one of our top clients for an opportunity in Peachtree Corners, GA. This role leads field execution and quality across multiple low-voltage system types, partnering closely with project leadership to deliver consistent results.

You’ll supervise and support technicians/subcontractors, drive field training, and serve as an escalation point to ensure customer expectations, safety, and compliance standards are met.

Qualifications

• 5+ years field experience across multiple low-voltage disciplines.
• Experience leading onsite projects/rollouts and directing technicians/subcontractors.
• Ability to read scopes of work, BOMs, project documentation, and technical drawings.
• Strong field-based organizational skills including planning, prioritization, documentation, and client-facing communication.
• High School Diploma; relevant industry certifications/licenses preferred.

Responsibilities

• Lead field quality control inspections, audits, and surveys to ensure work meets customer specifications and compliance standards.
• Provide hands-on field oversight across service work, major projects, and rollouts, including on-site surveys and coordination with project stakeholders.
• Train and coach technicians and subcontractors on best practices, client-specific standards, and cutover execution.
• Act as a technical liaison and escalation point, providing clear updates and documentation to internal teams and client stakeholders.
• Supervise and coordinate a team of technicians/subcontractors while reinforcing safety, certification, and operational standards.

Skills

Field experience

Low-voltage disciplines

On-site leadership

Reading technical docs

Client communication

Education

High School Diploma

Job description

IDR is seeking a Field Service Supervisor to join one of our top clients for an opportunity in Peachtree Corners, GA. This role leads field execution and quality across multiple low-voltage system types, partnering closely with project leadership to deliver consistent results. You’ll supervise and support technicians/subcontractors, drive field training, and serve as an escalation point to ensure customer expectations, safety, and compliance standards are met.

Position Overview for the Field Service Supervisor:

• Lead field quality control inspections, audits, and surveys to ensure work meets customer specifications and compliance standards
• Provide hands-on field oversight across service work, major projects, and rollouts, including on-site surveys and coordination with project stakeholders
• Train and coach technicians and subcontractors on best practices, client-specific standards, and cutover execution
• Act as a technical liaison and escalation point, providing clear updates and documentation to internal teams and client stakeholders
• Supervise and coordinate a team of technicians/subcontractors while reinforcing safety, certification, and operational standards

Requirements for the Field Service Supervisor:

• 5+ years of hands-on field experience across multiple low-voltage disciplines (voice/data, CCTV, access control, fire/burg, structured cabling)
• Prior experience leading onsite projects/rollouts, directing technicians/subcontractors, and maintaining quality and timelines
• Ability to read and interpret scopes of work, BOMs, project documentation, and technical drawings
• Strong field-based organizational skills, including planning, prioritization, documentation, and client-facing communication
• High School Diploma (or equivalent) required; relevant industry certifications/licenses (e.g., BICSI, low-voltage, security systems) preferred

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.