Field Service Supervisor

IDR, Inc.; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits: Medical, Vision, Dental

Opportunity with industry-leading org

Job summary

IDR, Inc. is seeking a Field Service Supervisor in Dallas, TX to lead field execution and quality across multiple low-voltage system types. You will supervise technicians/subcontractors, drive field training, and serve as an escalation point to ensure safety and client satisfaction.

You will oversee field quality inspections, coordinate with project stakeholders, and mentor teams to deliver on timelines and standards across service work and major rollouts.

Qualifications

• 5+ years of hands-on field experience across multiple low-voltage disciplines (voice/data, CCTV, access control, fire/burg, structured cabling)
• Experience leading onsite projects/rollouts and directing technicians/subcontractors
• Ability to read and interpret scopes of work, BOMs, project documentation, and technical drawings
• Strong field-based organizational skills including planning, prioritization, documentation, and client-facing communication
• High School Diploma (or equivalent); relevant industry certifications/licenses preferred

Responsibilities

• Lead field quality control inspections, audits, and surveys to ensure work meets customer specifications and compliance standards
• Provide hands-on field oversight across service work, major projects, and rollouts, including on-site surveys and coordination with project stakeholders
• Train and coach technicians and subcontractors on best practices, client-specific standards, and cutover execution
• Act as a technical liaison and escalation point, providing clear updates and documentation to internal teams and client stakeholders
• Supervise and coordinate a team of technicians/subcontractors while reinforcing safety, certification, and operational standards

Skills

Field supervision

Team leadership

Client communication

Education

High School Diploma

Tools

BICSI certification

Job description

IDR is seeking a Field Service Supervisor to join one of our top clients for an opportunity in Dallas, Texas. This role leads field execution and quality across multiple low-voltage system types, partnering closely with project leadership to deliver consistent results. You’ll supervise and support technicians/subcontractors, drive field training, and serve as an escalation point to ensure customer expectations, safety, and compliance standards are met.

Position Overview for the Field Service Supervisor:

• Lead field quality control inspections, audits, and surveys to ensure work meets customer specifications and compliance standards
• Provide hands‑on field oversight across service work, major projects, and rollouts, including on‑site surveys and coordination with project stakeholders
• Train and coach technicians and subcontractors on best practices, client‑specific standards, and cutover execution
• Act as a technical liaison and escalation point, providing clear updates and documentation to internal teams and client stakeholders
• Supervise and coordinate a team of technicians/subcontractors while reinforcing safety, certification, and operational standards

Requirements for the Field Service Supervisor:

• 5+ years of hands‑on field experience across multiple low‑voltage disciplines (voice/data, CCTV, access control, fire/burg, structured cabling)
• Prior experience leading onsite projects/rollouts, directing technicians/subcontractors, and maintaining quality and timelines
• Ability to read and interpret scopes of work, BOMs, project documentation, and technical drawings
• Strong field‑based organizational skills, including planning, prioritization, documentation, and client‑facing communication
• High School Diploma (or equivalent) required; relevant industry certifications/licenses (e.g., BICSI, low‑voltage, security systems) preferred

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.