Field Service Supervisor

Taylor Linen Services, Inc.; Nashville (TN); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading textile manufacturing company is seeking a Field Service Supervisor to lead a team of Route Service Representatives. This role focuses on ensuring efficient service delivery, maintaining customer satisfaction, and supporting branch growth. The ideal candidate will possess strong leadership and communication skills, with a proven track record in operations management. Join a dynamic team dedicated to high-quality service and operational excellence.

Qualifications

• Excellent communication and leadership abilities required.
• Clean driving record with DOT compliance necessary.

Responsibilities

• Oversee daily route operations and logistics.
• Resolve customer service issues promptly.

Skills

Communication

Leadership

Attention to Detail

Problem Solving

Tools

Microsoft Windows

Alliant

Job description

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Position Summary

The Route Operations Supervisor is responsible for supervising, leading, and supporting a team of Route Service Representatives to ensure safe, efficient, and high-quality service delivery. This role is essential to maintaining customer satisfaction, maximizing invoicing accuracy, and promoting branch growth in alignment with Taylor Linen Services’ standards.

Reporting Structure

Reports directly to the Company-Wide Service Manager.

Key Responsibilities

• Oversee daily route operations and logistics
• Manage inventory levels to ensure accurate delivery and returns
• Review and approve invoicing before routes depart
• Monitor account receivables and support collection efforts
• Resolve customer service issues promptly (within 24 hours when possible)
• Conduct load verifications and ensure route accuracy
• Ensure all team members maintain safe driving records and practices
• Utilize and train others on Alliant software and handheld devices
• Support company growth through strong client relationships and retention
• Take ownership of additional duties that support the team or company goals

Required Skills & Qualifications

• Excellent communication and leadership abilities
• Clean driving record with DOT compliance
• Proficiency with Microsoft Windows programs
• Working knowledge of the Alliant routing and invoicing system
• Strong attention to detail and problem-solving skills

Performance Metrics

• Timely resolution of customer service issues
• Accuracy in invoicing and load checks
• Reduction in aged receivables
• Improved branch retention and growth

Additional Relevant Job Titles

• Route Service Manager
• Field Operations Supervisor
• Customer Delivery Supervisor
• Branch Service Lead
• Logistics & Service Coordinator

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Textile Manufacturing