Field Service Supervisor

Motion; Birmingham, Northern (AL, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion is seeking a Field Service Supervisor for an on-site role in Birmingham, AL. You will lead a field service team, ensure technicians are trained, and manage scheduling and safety compliance on customer sites.

Responsibilities include hiring support, reviewing quotes with management, and maintaining KPI-driven performance in lean environments. Strong leadership and communication are essential.

Qualifications

• Associate degree or equivalent required.
• 5+ years field service or supervisory experience.
• Strong problem-solving and analytical skills.
• Excellent communication and teamwork.
• Familiarity with SOPs and Lean Six Sigma.

Responsibilities

• Lead field service team and supervise technicians.
• Develop best practices for service delivery.
• Schedule jobs and allocate personnel.
• Ensure training and certifications are up to date.
• Review quotes with Manager and Assists in hiring.
• Maintain safety and provide proper equipment.

Skills

Leadership

Field service management

Safety compliance

Customer service

Communication

Education

Associate's degree

Job description

## Field Service SupervisorApply: On-Site: USA MOT Birmingham Belt Shop AL68: Full time: Posted Today: R26\\_0000032468**SUMMARY**Under limited supervision, the Field Service supervisor functions as the lead of a fieldservice team and oversees technicians to ensure their work is performed effectively. TheSupervisor is involved in team decisions, hiring, training, and is required to make sure theteam follows all SOP’s, KPI’s and Lean Six Sigma programs. **JOB DUTIES*** Develops and implements best practices and procedures to enhance business growth.* Manages service personnel to ensure they meet customer’s expectations and requirements.* Ensures that every technician has the proper training and certifications to meet the needs of the job.* Schedules service jobs and assigns personnel to specific jobs and duties.* Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.* Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.* Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.* Participates with Manager in hiring new Field Service Technicians.* Tracks all training for each technician.* Performs other duties as assigned. **EDUCATION & EXPERIENCE*** Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience. **KNOWLEDGE, SKILLS, ABILITIES*** Specific knowledge of field service duties required* Ability to work with the team in the field when the need arises* Ability to maintain a positive attitude and productive, driven work ethic required* Strong interpersonal, analytical, and problem-solving skill required* Ability to remain calm and clear-headed in an emergency required* Good communication skills required **PHYSICAL DEMANDS:*** Push/pull up to 50 pounds* Lift/carry up to 50 pounds* Lift bulky objects* Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.* Working conditions may be indoor and/or outdoor. Noise level may be loud at times. **LICENSES & CERTIFICATIONS*** Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. **COMPANY INFORMATION**Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.