Manager, Field Service

Motion; Charleston, Northern (WV, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Motion is seeking a Manager, Field Service to lead a team of technicians in Charleston, WV. You will oversee scheduling, training, and safety, ensuring service quality and adherence to SOPs and KPIs. A strong background in field service and lean practices is required.

The role emphasizes hiring, training, and continuous improvement, with direct impact on customer satisfaction and service delivery efficiency. This on-site position reports to the Field Service leadership.

Qualifications

• Typically requires an associate's degree and five or more years of related experience or an equivalent combination of education and experience.
• Strong knowledge of field service operations and safety procedures.
• Excellent interpersonal, analytical, and communication skills required.

Responsibilities

• Develops and implements best practices to enhance business growth.
• Leads field service team to meet customer expectations and requirements.
• Ensures technicians have proper training and certifications.
• Schedules service jobs and assigns personnel.
• Monitors adherence to SOPs, KPIs and Lean Six Sigma programs.
• Participates in hiring and training of new Field Service Technicians.
• Tracks training and certifications for each technician.
• Possibly perform other duties as assigned.

Skills

Field service knowledge

Leadership

Communication

Problem solving

Teamwork

Education

Associate's degree

Job description

## Manager, Field ServiceApply: On-Site: Charleston, WV, USA: Full time: Posted Yesterday: R26\\_0000031692**SUMMARY:**Under limited supervision, the Field Service supervisor functions as the lead of a fieldservice team and oversees technicians to ensure their work is performed effectively. TheSupervisor is involved in team decisions, hiring, training, and is required to make sure theteam follows all SOP’s, KPI’s and Lean Six Sigma programs.**JOB DUTIES*** Develops and implements best practices and procedures to enhance business growth.* Manages service personnel to ensure they meet customer’s expectations and requirements.* Ensures that every technician has the proper training and certifications to meet the needs of the job.* Schedules service jobs and assigns personnel to specific jobs and duties.* Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.* Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.* Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.* Participates with Manager in hiring new Field Service Technicians.* Tracks all training for each technician.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.**KNOWLEDGE, SKILLS, ABILITIES*** Specific knowledge of field service duties required* Ability to work with the team in the field when the need arises* Ability to maintain a positive attitude and productive, driven work ethic required* Strong interpersonal, analytical, and problem-solving skill required* Ability to remain calm and clear-headed in an emergency required* Good communication skills required**PHYSICAL DEMANDS:*** Push/pull up to 50 pounds* Lift/carry up to 50 pounds* Lift bulky objects* Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.* Working conditions may be indoor and/or outdoor. Noise level may be loud at times.**LICENSES & CERTIFICATIONS:*** Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:*** 5-10 Indirect Reports* 2-5 Direct Reports**BUDGET RESPONSIBILITY:** No