Field Service Supervisor

ZipRecruiter; Beaverton (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Field Service Supervisor in Beaverton, OR. The role involves supervising service technicians, ensuring productivity, and fostering a positive work environment. Ideal candidates will have strong communication skills and mechanical aptitude, along with experience in the industry. This position offers opportunities for advancement and comprehensive benefits.

Benefits

Opportunities for advancement into leadership roles

Comprehensive health insurance plans

Matched 401(k) plan

PTO, vacation, and sick leave

FSA/HSA programs

Qualifications

• 3 years of related industry experience required.
• Proficiency in communication and customer service skills.
• Strong mechanical aptitude for troubleshooting digital office equipment.

Responsibilities

• Supervise service technicians to meet profitability goals.
• Promote productivity and personal growth among technicians.
• Assist with recruiting and training of employees.

Skills

Communication

Customer Service

Mechanical Aptitude

Troubleshooting

Organizational Skills

Team Collaboration

Education

Associate’s degree or equivalent

Tools

MS Outlook

Excel

Word

Job description

Pacific Office Automation is the largest independently-owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have fostered strong relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and others.

At Pacific Office Automation, you will find a technology company full of growth opportunities, excellent benefits, and passionate coworkers committed to your success. We aim to be a long-term employer by providing employees with the necessary training and certifications to keep pace with rapidly evolving office technology, devices, and software. We believe in inclusive communication where all voices are heard, regardless of seniority or tenure.

Position

We are seeking a Field Service Supervisor for our office in Beaverton, OR.

Primary Objectives/Scope

Supervise assigned service technicians to meet and exceed department profitability goals. Assist the Branch Technical Manager with administration and recruiting. Promote productivity and personal growth among Service Technicians.

Essential Job Duties

1. Foster a helpful and positive work culture.
2. Build positive relationships and communicate effectively with coworkers, customers, and vendors.
3. Represent the company professionally in accordance with the Code of Conduct.
4. Achieve team productivity goals across various metrics such as calls per day, callback rates, and efficiency ratings.
5. Maintain inventory accuracy and integrity.
6. Keep technical knowledge current on all products.
7. Identify and recommend service training needs.
8. Assist the Sales department with demos as needed.
9. Handle service calls during high workload periods.
10. Perform other duties as assigned.
11. Participate in interviewing, hiring, training, and performance management of employees.

Qualifications

1. Excellent verbal and written communication skills, with strong customer service abilities.
2. Strong relationship management skills with customers, vendors, and colleagues.
3. Exceptional mechanical aptitude and troubleshooting skills for digital office equipment.
4. Good organizational skills and sound judgment in managing priorities.
5. Proactive initiative and the ability to seek relevant information for timely decisions.
6. Strong ethics and team collaboration skills.
7. Proficiency with MS Outlook, Excel, and Word.
8. Availability to work evenings and weekends during peak periods.

Experience

1. Associate’s degree or equivalent.
2. At least 3 years of related industry experience.

Benefits

• Opportunities for advancement into leadership roles.
• Team-oriented environment.
• Comprehensive health insurance plans.
• Matched 401(k) plan.
• PTO, vacation, and sick leave.
• FSA/HSA programs.

Our Commitment

Pacific Office Automation is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, ancestry, gender expression, veteran status, or any characteristic protected by law. We value diversity and inclusivity in our workforce.