Field Service Sr. Manager - Defense

GE Vernova; United States; On-site; USD 180,000 - 280,000; Full time

Job summary

GE Vernova is seeking a Senior Field Services Staff Manager for Defense & Offshore. This strategic role leads field service performance in high-stakes environments, balancing operations with business growth and data-driven insights to drive loyalty, profitability, and long-term strategy.

You will guide installation & commissioning, warranties, and interventions while coordinating with field ops, program management, regional leadership, and IT.

Qualifications

• 12+ years of service management in defense, offshore, or maritime sectors.
• 6+ years leading teams of 50+ in remote or high-pressure environments.
• 6+ years as a leader in a matrixed organization with multiple priorities.
• 3+ years in Sales & Operations Planning (S&OP) or resource capacity management.
• 6+ years familiarity with marine systems, power distribution, or electric propulsion.

Responsibilities

• Serve as a core member of the Defense & Offshore leadership team influencing regional strategy.
• Oversee end-to-end field service execution for Installation & Commissioning, warranty, and interventions.
• Bridge field operations with program management, regional leadership, and IT to align with milestones and contracts.
• Lead safety, regulatory compliance, and offshore site logistics across regions.
• Manage field service engineering staff and ensure proper certification and training.
• Lead capacity planning and S&OP for the Field Service team to balance dispatch and project schedules.
• Partner with Sales/ITO to lead tendering for I&C proposals with accurate scoping and pricing.
• Champion ServiceMax data integrity and optimize dispatch workflows.

Skills

Service management

People leadership

Stakeholder management

S&OP

Strategic leadership

Tools

ServiceMax

Job description

Job Description Summary

The Senior Field Services Staff Manager for Defense & Offshore is a strategic leadership position responsible for the total lifecycle performance of field service operations within high-stakes, mission-critical environments. You will serve as a key member of the Defense & Offshore leadership team, balancing operational execution with business growth. You are the architect of our service strategy-integrating technical excellence in Installation & Commissioning (I&C) with data-driven insights from our digital tools to drive customer loyalty, operational profitability, and long-term business strategy.

Job Description

Essential Responsibilities

• Strategic Leadership & Business Partnership: Act as a core member of the Defense & Offshore leadership team. Influence regional business strategy by providing actionable insights on field performance, identifying risk, and highlighting opportunities for service growth.
• Operational Execution (I&C, Warranty & Interventions): Support the end-to-end execution of field service activities. Ensure seamless delivery of complex I&C projects, rapid response to warranty claims, and effective site interventions.
• Cross Functional Stakeholder Management: Serve as the internal bridge between field operations, program management, regional leadership, and digital/IT teams. Synchronize maintenance strategies with shifting internal priorities, ensuring that field service execution is perfectly aligned with project milestones, contractual commitments, and resource availability while proactively navigating complex site-access and logistical constraints. Align field operations with contractual obligations and commercial milestones to ensure high customer satisfaction (NPS) and project profitability.
• Safety & Regulatory Compliance: Enforce safety protocols tailored to offshore/maritime environments, ensuring full compliance with both organizational EHS standards and site-specific safety mandates.
• Resource & Workforce Management: Manage field service engineering staff, ensuring they are properly certified, equipped, and trained to operate in offshore and restricted defense environments.
• Capacity Planning: Lead the S&OP process for the Field Service team, synchronizing technical resource availability with the sales pipeline. Balance short-term emergency dispatch needs against long-term I&C project schedules to maximize billable utilization.
• Commercial & Tendering Excellence: Partner with the ITO (Inquiry to Order) and Sales teams to lead the tendering process for I&C proposals. Ensure technical scope, logistical complexities, and resource requirements are accurately captured and priced to protect margins while meeting customer technical expectations.
• ServiceMax Champion & Digital Integration: Act as the primary subject matter expert and advocate for ServiceMax. Strive for 100% data accuracy for all installed base assets, manage case lifecycles, and optimize dispatch workflows to improve FSE utilization.

Minimum Qualifications/Requirements

• Experience: 12+ Years of service management experience in the Defense, Offshore, or Maritime sectors.
• People Leadership: 6+ Years of demonstrated experience in leading teams of 50+ in remote or high-pressure environments.
• Leadership Presence: 6+ Years experience operating as a key leader within a matrixed organization, capable of managing competing priorities across multiple functional departments (Service, Sales, Finance, Legal).
• Operational Planning: 3+ Years Demonstrated experience in Sales & Operations Planning (S&OP) or resource capacity management within a service-intensive environment.
• Technical Domain Expertise: 6+ Years Deep familiarity with marine systems, industrial power distribution, and/or electric propulsion architecture. You speak the language of marine engineers, shipyards, and offshore asset operators.
• Mission-Critical Mindset: 3+ Years Experience working within heavily regulated environments (such as naval defense, offshore oil & gas, or heavy industrial sectors) where equipment failure is not an option and rapid response is mandatory.

Eligibility requirement

• Analytical Rigor: Ability to synthesize complex project schedules and resource data into a coherent capacity plan that supports business growth targets
• Commercial Acumen: Demonstrated history of collaborating with Sales/ITO teams to develop winning service proposals, including technical scoping, risk assessment, and resource planning.
• Digital Proficiency: Strong expertise in ServiceMax or similar Field Service Management (FSM) tools; proven experience in managing Installed Base (IB) data integrity.
• Operational Excellence: Deep understanding of remote/offshore site logistics, including travel, safety certifications, and site access protocols.
• Communication: Ability to navigate complex customer hierarchies and technical requirements in the defense/government contracting space.
• Security Clearance: Ability to obtain and maintain necessary security clearances req