Field Service Operations Manager

Sunbelt Solomon; Rocklin (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Power Solutions Group (PSG) is seeking a dynamic Field Service Operations Manager to lead our field service engineering and technician teams. You will bridge project management and on-site execution, owning scheduling, safety enforcement, technical quality, and client satisfaction across your territory.

Responsibilities include dispatching crews, overseeing end-to-end field services from testing to large installations, ensuring OSHA/NFPA 70E compliance and tool readiness, and collaborating with

Qualifications

• Bachelor's degree in Electrical Engineering or related technical field required or strongly preferred.
• Experience leading field service teams in power infrastructure.
• Strong communication and safety leadership.

Responsibilities

• Dispatch and manage field service teams for daily and long-term site work.
• Oversee end-to-end field services and project timelines.
• Enforce safety policies and regulatory compliance (OSHA/NFPA 70E).
• Collaborate with internal teams to ensure project feasibility and timely delivery.

Skills

Field Service Leadership

Safety & Compliance

Resource Scheduling

Customer Relations

Cross-functional Collaboration

Education

Bachelor's degree in Electrical Engineering or related technical field

Tools

ERP/CRM systems

Job description

Power Solutions Group (PSG) is a premier provider of complete lifecycle power solutions. We specialize in engineering, automation, and technical field services for low, medium, and high-voltage electrical infrastructure. From critical testing and commissioning to emergency repairs and routine maintenance, we keep our industrial, commercial, and utility clients safely powered.

We are seeking a dynamic and safety-focused Field Service Operations Manager to lead our field service engineering and technician teams. In this role, you will bridge the gap between high-level project management and hands-on site execution. You will hold full operational accountability for resource scheduling, safety enforcement, technical quality, and exceptional client satisfaction across your designated territory.

Field Operations & Project Execution

• Crew Dispatching & Coordination: Schedule, dispatch, and manage teams of field service technicians, supervisors, and commissioning engineers for daily and long-term project site assignments.
• Lifecycle Delivery: Oversee end-to-end technical field services, managing timelines for projects ranging from routine testing to large utility installations and emergency repairs.
• Resource Optimization: Maintain and optimize the master operational schedule to maximize resource allocation, balance labor capacity, and control project overtime.
• Technical Oversight: Interpret complex engineering drawings, work instructions, and switchgear/substation schematics to guarantee flawless execution in the field.

Technical Quality & Safety Enforcement

• Safety Culture Leadership: Actively champion a zero-harm safety culture, enforcing strict compliance with OSHA, NFPA 70E, and company-specific health and safety policies.
• Compliance & Standards: Ensure all field testing and service procedures adhere to industry-leading technical regulations (e.g., NETA testing standards).
• Asset Readiness: Supervise the upkeep, calibration, and overall safety compliance of critical field tools, PPE, and technical diagnostic equipment.

Client & Cross-Functional Alignment

• Customer Relationships: Serve as a primary point of contact for operational execution, handling client escalations smoothly and maintaining excellent service satisfaction.
• Cross-Functional Collaboration: Partner closely with internal project managers, design engineers, production teams, and sales to keep projects running efficiently.
• Sales Support: Assist the quoting and estimation teams by reviewing incoming project specifications to ensure operational feasibility and realistic timelines.

Team Development & Business Management

• Mentorship & Training: Build continuous learning and training pathways to upskill technical field staff, supporting them in gaining advanced electrical certifications.
• Process Improvement: Analyze key performance data and operational metrics to eliminate inefficiencies and drive lean process improvements across field workflows.

• 5+ years of direct experience managing field service operations within critical power infrastructure, transformer/switchgear services, or heavy industrial power distribution.
• Deep operational familiarity with low, medium, and high-voltage power distribution products, electrical protection schemes, or industrial automation setups.
• Proven history of successfully leading, scheduling, and mentoring multi-disciplinary production, engineering, or field testing crews.
• Bachelor's degree in Electrical Engineering, Industrial Technology, Business Administration, or a closely related technical field is strongly preferred.
• Active or prior supervisory exposure to NETA testing workflows, NFPA 70E compliance, or specialized electrical safety training is highly advantageous.
• Strong crisis-management and problem-solving skills with a calm demeanor under the pressure of tight deadlines or field emergencies.
• Exceptional interpersonal and communication skills paired with high proficiency in field service scheduling systems or corporate ERP/CRM platforms.
• Must possess a valid driver's license and the willingness to travel regionally to support client installations and multi-day field operations.

Physical Requirements

The physical requirements below reflect the nature of a senior field service leadership role and may vary depending on business needs and work location:

• Ability to work in both an office environment and industrial/service field environments.
• Ability to travel regularly by automobile and commercial air travel, including extended travel as needed.
• Ability to walk through manufacturing facilities, service centers, utility sites, customer locations, and active field-service environments.
• Ability to stand and walk for extended periods while visiting job sites or operational facilities.
• Ability to climb stairs, navigate uneven surfaces, and access various areas of industrial and field-service facilities.
• Ability to occasionally work outdoors and in varying weather conditions when visiting field locations or customer sites.
• Ability to wear required personal protective equipment (PPE), including hard hat, safety glasses, hearing protection, high-visibility apparel, and safety footwear, as required by the work environment.
• Ability to visually inspect work areas, equipment, and operational activities for safety, quality, and compliance.
• Ability to communicate effectively in environments where background noise may be present.
• Ability to occasionally lift, carry, push, or pull light materials or equipment necessary to perform site visits and inspections.