Field Service Specialist (m/f/d)

Medtronic; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Join Medtronic as a Field Service Specialist, where you will lead in providing technical support for our innovative Cardiac Ablation Solutions team. This remote role combines your engineering expertise with your passion for improving patient care, as you perform assessments, installations, and maintenance of cutting-edge medical equipment, all while contributing to a diverse and inclusive workplace committed to healthcare equity.

Benefits

Competitive salary and flexible benefits package

Career development resources

Immunization requirement for safety

Qualifications

• Around 5 years’ experience in field engineering maintenance in medical devices.
• Experience in Electrophysiology/Cath Labs preferred.

Responsibilities

• Perform site assessments and installations for medical equipment.
• Maintain and submit technical records per regulatory requirements.
• Facilitate the transfer of new products into commercial launch.

Skills

Troubleshooting

Technical diagnosis

Bilingual (German and English)

Education

Degree in Biomedical Engineering

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life Gain the opportunity to be at the forefront of the future of electrophysiology and address the needs of our patients, globally. As a Field Service Specialist (m/w/d) with our fast-growing Cardiac Ablation Solutions (CAS) team, you will play a key role in providing technical support for the Clinical Field and Sales team for assessment, installation, servicing and maintenance of the Affera Mapping and Ablation System equipment. We are dedicated to leading the market with our innovating cutting-edge ablation catheters, cardiac mapping systems, and traditional electrophysiology (EP) products.

Join our team and be part of a community of experts committed to ensuring quality and affordable care around the world. This position will be based primarily in Germany and also other European markets and will be a remote role. Travel to Medtronic locations may be needed to attend meetings from time to time.

Responsibilities may include the following and other duties may be assigned:

• Perform site assessments, installations, inspections, verifications, corrective and preventive maintenance to ensure successful implementations of Affera equipment.
• Maintain and submit technical records as per regulatory requirements.
• Input to technical knowledge base and dissemination of knowledge of our products to Sales and Clinical teams.
• Input to service processes to ensure continual improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
• Participate in the development and delivery of technical training to our distributors, partners, agents and technically qualified representatives of customer base.
• Facilitate the smooth transfer of new products into commercial launch by participating in all stages of the design transfer into commercial production.

Required Knowledge and Experience:

• Technical education, such as a degree in biomedical engineering, or similar background
• Around 5 years’ experience in field engineering maintenance in medical devices, aerospace, or other highly regulated environments (medical devices desirable)
• Experience in Electrophysiology/Cath Labs, particularly with mapping/navigation systems, is strongly preferred
• Ability to troubleshoot problems and technically diagnose medical equipment
• A strong working knowledge in German and English

There is a facility-based immunization requirement for this position. Therefore, full Measles immunization is a requirement to fill the open position.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here