Field Service Specialist II

Copeland; United States; Remote; USD 80,000 - 104,000; Full time

Job summary

Copeland is seeking a Field Service Specialist II to join our remote US team. You will commission, troubleshoot, and optimize Copeland control systems and refrigeration equipment, with extensive overnight travel.

The role requires 3–5+ years of field experience in refrigeration or controls, knowledge of building automation, and familiarity with Modbus/BACnet. Candidates must be able to travel up to 85–90% and have US work authorization. Sponsorship is not provided.

Qualifications

• 3–5+ years of hands-on field experience in refrigeration, controls, or commissioning.
• Advanced understanding of refrigeration cycle operation (compressors, valves, racks, cases).
• Knowledge of building automation systems and HVAC control logic.
• CO₂ trans‑critical or cascade system experience highly preferred.
• Proficiency with Modbus, BACnet, and other communication protocols preferred.
• Willingness and ability to travel up to 85–90%.
• Legal work authorization in the United States - Sponsorship will not be provided for this role

Responsibilities

• Commission and verify control systems for refrigeration and HVAC applications.
• Troubleshoot system issues on-site and remotely, ensuring optimal performance.
• Develop and modify controller programs from I/O legends or existing sequences.
• Execute new store commissioning and remodel commissioning projects, ensuring all documentation is completed accurately.
• Provide site-level customer support and training for contractors and end users.
• Review and interpret store prints, electrical schematics, and project specifications.
• Coordinate with Project Managers, Engineers, and Technical Support on project execution.
• Maintain strong working knowledge of third-party control systems and network integrations.
• Ensure all work meets safety and compliance standards.

Skills

Field experience

Refrigeration cycles

Building automation

Travel readiness

US work authorization

Tools

Modbus

BACnet

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Job Description

The Field Service Specialist II is an experienced field professional responsible for the commissioning, troubleshooting, and optimization of Copeland control systems and refrigeration equipment. This role demands a deep understanding of refrigeration system operation, control strategies, and integration with HVAC and building management systems. Field work will be required with extensive overnight travel. The Field Services Specialist II is required to establish, promote and maintain excellent rapport and communications with all customers, co-workers, sales representatives, and others as appropriate.

As a Field Service Specialist Ii, You Will

• Commission and verify control systems for refrigeration and HVAC applications (E2, E3, Site Supervisors, etc).
• Troubleshoot system issues both on-site and remotely, ensuring optimal performance.
• Develop and modify controller programs from I/O legends or existing sequences.
• Execute new store commissioning and remodel commissioning projects, ensuring all documentation is completed accurately.
• Provide site-level customer support and training for contractors and end users.
• Review and interpret store prints, electrical schematics, and project specifications.
• Coordinate with Project Managers, Engineers, and Technical Support on project execution.
• Maintain strong working knowledge of third-party control systems and network integrations.
• Ensure all work meets safety and compliance standards.

Required Education, Experience, & Skills

• 3–5+ years of hands‑on field experience in refrigeration, controls, or commissioning.
• Advanced understanding of refrigeration cycle operation (compressors, valves, racks, cases).
• Knowledge of building automation systems and HVAC control logic.
• CO₂ trans‑critical or cascade system experience highly preferred.
• Proficiency with Modbus, BACnet, and other communication protocols preferred.
• Computer skills including Microsoft Office products, databases, Internet software, E‑mail, Windows, etc.
• Proven ability to work independently and manage multiple site assignments.
• Ability to travel up to 85–90%.
• Legal work authorization in the United States - Sponsorship will not be provided for this role

Remote Work Arrangement:

This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand your team operating principles to collaborate effectively.

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. In accordance with Colorado EPEWA, the salary/pay range for this role is $80,000-$104,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

Working Conditions:

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions, high precarious places, fumes or airborne particles, and vibration.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end‑to‑end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1 with OPT or CPT, H‑1, H‑2, L‑1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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