Field Service Specialist I

Copeland Cold Chain LP; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Copeland Cold Chain LP is seeking a Field Service Specialist I to support the installation and commissioning of their control systems in commercial refrigeration. This entry-to-intermediate level role involves significant field work and travel.

The ideal candidate will have 1–3 years of relevant experience, an Associate’s degree in a technical field, and basic skills in refrigeration systems. This role is fully remote, requiring up to 90% travel to various sites for collaboration.

Qualifications

• 1–3 years of experience in refrigeration, HVAC, or controls systems.
• Basic understanding of control logic and building automation.
• Ability to travel up to 85–90% of the time.

Responsibilities

• Perform basic on-site installation, start-up, and verification of products.
• Provide basic troubleshooting support to ensure systems are operational.
• Maintain accurate and timely completion of all documentation.

Skills

Experience in refrigeration, HVAC, or controls systems

Computer skills

Basic understanding of refrigeration systems

Education

Associate’s degree or equivalent technical training in HVAC/R, Electrical, or Mechanical disciplines

Tools

Familiarity with Copeland, Danfoss, Carel, or similar controllers

Job description

Field Service Specialist I

Entry‑to‑intermediate level role responsible for supporting the installation, start‑up, and commissioning of Copeland control systems in commercial refrigeration and building management environments. Provides hands‑on field exposure to retail refrigeration, controls hardware, and software configuration under guidance of senior field specialists. Field work will be required with extensive overnight travel.

Responsibilities

• Perform basic on‑site installation, start‑up, and verification of Copeland Retail Solutions products and systems.
• Terminate low‑voltage control wiring and verify I/O connections.
• Load and adjust control programs with support from higher‑level specialists.
• Provide basic troubleshooting support to ensure systems are operational and free of defects.
• Review and interpret store prints and wiring diagrams with assistance.
• Support new store commissioning and remodel commissioning activities and associated documentation.
• Maintain accurate and timely completion of all documentation (FSRs, timesheets, expenses, etc.).
• Provide basic training to contractors and site personnel on Copeland hardware/software.

Required Education, Experience & Skills

• 1–3 years of experience in refrigeration, HVAC, or controls systems.
• Associate’s degree or equivalent technical training in HVAC/R, Electrical, or Mechanical disciplines.
• Basic understanding of refrigeration systems, control logic, and building automation.
• Computer skills including word processing, spreadsheets, database, Internet software, E‑mail, and Windows.
• Familiarity with Copeland, Danfoss, Carel, or similar controllers preferred.

Travel

Ability to travel up to 85–90% of the time.

Remote Work Arrangement

This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed.

Working Conditions

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions, high precarious places, fumes or airborne particles, and vibration.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.