Field Service Specialist III

Copeland Cold Chain LP; United States; Remote; USD 100,000 - 120,000; Full time

Job summary

Copeland Cold Chain LP is seeking a Field Service Specialist III to join their remote team. This role requires expertise in refrigeration, CO₂ systems, and HVAC controls, with a focus on advanced commissioning and mentoring. You will lead on-site efforts with customers and manage high-impact projects, ensuring quality and adherence to specifications.

The ideal candidate will have at least 7 years of experience in the field, with strong customer communication skills and a demonstrated ability to mentor others. The position allows for substantial travel, involving up to 90% travel commitment.

Qualifications

• 7+ years of experience in refrigeration controls or system integration.
• Advanced knowledge of refrigeration system design.
• Demonstrated expertise in controller programming and network integration.

Responsibilities

• Perform expert-level commissioning of refrigeration systems.
• Create control programs from specifications.
• Lead on-site teams and coordinate contractor efforts.

Skills

Refrigeration controls

System integration

Advanced troubleshooting

Customer communication

Controller programming

Tools

Windows

Spreadsheets

Job description

Field Service Specialist III

The Field Service Specialist III is a senior technical expert and field leader responsible for advanced commissioning, integration, and mentoring within Copeland Professional Field Services. This individual functions as a subject matter expert on refrigeration, CO₂ systems, HVAC controls, and complex system architectures. They lead on-site efforts, coach other specialists, and represent Copeland with high‑profile customers and large‑scale rollouts. Extensive overnight travel is required.

Responsibilities

• Perform expert‑level commissioning and optimization of complex refrigeration and building automation systems.
• Create control programs and logic sequences from detailed specifications or Sequences of Operations.
• Provide advanced troubleshooting of control systems, refrigeration racks, HVAC, and BMS integrations.
• Lead on‑site teams, coordinate contractor efforts, and ensure adherence to design specifications.
• Execute and oversee new store commissioning and remodel commissioning projects.
• Identify and qualify contractors to support field, project, and commissioning services.
• Mentor and train junior field specialists to build team capability and consistency.
• Serve as the primary technical point of contact for major customers and large commissioning projects.
• Maintain expert knowledge of Copeland and competitor control systems (Danfoss, Carel, Novar, Honeywell, etc.) and third‑party integrations.
• Document, report, and communicate findings clearly to project and leadership teams.
• Establish, promote, and maintain excellent rapport and communications with customers, co‑workers, sales representatives, and others.

Qualifications

• 7+ years of experience in refrigeration controls, field commissioning, or system integration.
• Advanced knowledge of refrigeration system design, pressure/temperature relationships, and CO₂ system control.
• Demonstrated expertise in controller programming and network integration.
• Proven leadership and mentoring ability in field environments.
• Strong customer communication and organizational skills.
• Computer skills including word processing, spreadsheets, database, Internet software, e‑mail, Windows.
• Ability to manage multiple high‑impact projects and provide strategic field insights.
• Ability to travel up to 85‑90% of the time.
• Legal work authorization in the United States – sponsorship will not be provided for this role.

Remote Work Arrangement

This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed.

Compensation

Salary range: $100,000–$120,000 annually, commensurate with skills, talent, capabilities, and experience.

Working Conditions

Employees are frequently exposed to moving mechanical parts, outdoor weather conditions, extreme cold and heat, and risk of electrical shock. Occasional exposure to wet or humid conditions, high precarious places, fumes or airborne particles, and vibration.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status.