Field Service Specialist - ETC

Theater Outsource Inc; California, Northern (MO, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Theater Outsource Inc. is seeking an experienced Architectural Lighting Controls Field Service Technician to perform startup, commissioning, programming, and service work on ETC architectural lighting-control systems throughout California.

Responsibilities include testing, troubleshooting, training end users, and coordinating with electricians and project teams on site. Occasional travel across California and strong customer communication are essential to success.

Qualifications

• ETC training preferred with hands-on field experience.
• Experience starting up, commissioning, programming, or servicing lighting-control systems.
• Ability to read electrical drawings and technical diagrams.
• Strong troubleshooting for hardware and software in the field.
• Willingness to travel across California.

Responsibilities

• Perform system startup, configuration, programming, and commissioning of ETC lighting-control systems.
• Test newly installed systems and verify proper operation of control stations, processors, gateways, dimming, relays, networks, and connected equipment.
• Troubleshoot control wiring, communication, networking, programming, and equipment-related issues.
• Identify installation deficiencies and coordinate corrective work with electricians, project managers, engineers, and other trades.
• Read and interpret electrical drawings, control diagrams, risers, specifications, and submittals.
• Complete functional testing and confirm that systems meet project requirements.
• Program lighting-control sequences, presets, schedules, stations, and system functionality.
• Provide onsite training to end users and facility personnel.
• Perform warranty service, preventive maintenance, upgrades, and emergency troubleshooting.
• Document completed work, programming changes, deficiencies, and repairs.
• Communicate clearly with customers, contractors, project teams, and internal staff.
• Travel to project sites throughout California as required.

Skills

ETC training

Field service

Lighting control systems

DMX

Electrical drawings

Networking

Customer service

Tools

ETC equipment

Acuity Brands controls

Crestron systems

Lutron controls

Legrand/Wattstopper

Job description

Architectural Lighting Controls Field Service Technician

Location: California

Employment Type: Full-Time

Travel: Regional travel throughout California

TheaterOutsource is seeking an experienced Architectural Lighting ControlsField Service Technician to perform startup, commissioning, programming,and service work on ETC architectural lighting-control systemsthroughout California.

This is an excellent opportunityfor an ETC-trained technician who understands how lighting-controlsystems come together in the field. You will work on newly installed andexisting systems in theaters, schools, performing arts centers, housesof worship, commercial buildings, and other architectural environments.

Responsibilities

• Perform system startup, configuration, programming, and commissioning of ETC architectural lighting-control systems.
  
• Testnewly installed systems and verify proper operation of controlstations, processors, gateways, dimming, relays, networks, and connectedequipment.
  
• Troubleshoot control wiring, communication, networking, programming, and equipment-related issues.
  
• Identifyinstallation deficiencies and coordinate corrective work withelectricians, project managers, engineers, and other trades.
  
• Read and interpret electrical drawings, control diagrams, risers, specifications, and construction submittals.
  
• Complete functional testing and confirm that systems meet project requirements.
  
• Program lighting-control sequences, presets, schedules, stations, and system functionality.
  
• Provide onsite training to end users and facility personnel.
  
• Perform warranty service, preventive maintenance, system upgrades, and emergency troubleshooting.
  
• Document completed work, programming changes, deficiencies, and recommended repairs.
  
• Communicate clearly with customers, contractors, project teams, and internal staff.
  
• Travel to project sites throughout California as required.
  

Qualifications

• Current or previous ETC Authorized Service Provider training is strongly preferred.
  
• Hands-onexperience starting up, commissioning, programming, or servicingarchitectural lighting-control systems from ETC, Acuity Brands,Crestron, Lutron, Legrand/Wattstopper, or other comparablemanufacturers.
  
• Strong understanding of architectural lightingcontrols, dimming, relays, networking, DMX, gateways, processors, andcontrol stations.
  
• Experience troubleshooting both hardware and software issues in the field.
  
• Ability to read electrical and technical drawings.
  
• Strong computer, networking, and diagnostic skills.
  
• Excellent customer-service and communication skills.
  
• Ability to work independently and make sound decisions at active construction and customer sites.
  
• Valid driver’s license and willingness to travel throughout the assigned California territory.
  
• Ability to safely use ladders, access equipment rooms, and lift or carry tools and equipment associated with field-service work.
  

The Opportunity

Thisposition offers the chance to work independently on sophisticatedarchitectural lighting systems while representing an establishedorganization in the entertainment-technology and lighting-controlsindustry. The right person will combine strong technical knowledge withthe professionalism needed to work directly with contractors,consultants, facility teams, and end users.

Theater Outsource is anationwide recruiting firm specializing in entertainment technology,theatrical systems, lighting, rigging, AV, fabrication, and live-eventproduction. This is a direct-hire opportunity with our client.