Field Service Specialist

Korn Ferry; Minneapolis (MN); Presencial; USD 61.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vehicle allowance

Sign-on bonus

Descripción de la vacante

Korn Ferry Military is assisting in a search for a Field Service Specialist in Minneapolis, MN. This role involves extensive field service with roughly 20% regional travel and overnights.

Candidates should have an Electro-Mechanical background and strong customer service skills. Electrical/electronic background required; familiarity with multimeters and basic IT concepts (IP addresses, servers, routers, switches) is essential.

Formación

• At least 4 years US Military experience required.
• Skilled technician with Electrical or Electronic background; electronic fundamentals a MUST.

Responsabilidades

• Be an integral part of company's customer-focused business model - Strong Customer Service Skills will be required
• Deliver exemplary customer service to customers in the field
• Become proficient in servicing all company systems while following field service procedures
• Troubleshoot and repair commercial system installations
• Coordinate with on-site contractors and facility managers to ensure proper system installation
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Work independently from your home office to accommodate needs and priorities of customers

Conocimientos

Customer service

Field service

Troubleshooting

Educación

2-4 year college degree or technical school

Herramientas

Multimeters

Basic IT knowledge (IP addresses, servers, routers, switches)

Descripción del empleo

* This company is specifically seeking candidates with U.S. military experience (Electro-Mechanical background required) *

Korn Ferry Military has partnered with our client on their search for a Field Service Specialist in Minneapolis MN. This is a higher-travel role (approximately 20% regional, overnight.)

Electrical/Electronics background required. Use/knowledge of multimeters & basic IT knowledge required. (Understand IP addresses, servers, routers, switches.)

Strong Mechanical knowledge highly beneficial, as a multi-craft Ramsey Test will be administered!

Compensation: $61,000-65,000 + Overtime (pays at 1.5x hourly rate); Vehicle Allowance + $5,000 sign-on bonus.

Travel: 20% overnight regional travel.

What You Will Do

• Be an integral part of company's customer-focused business model - Strong Customer Service Skills will be required
• Deliver exemplary customer service to customers in the field
• Become proficient in servicing all company systems while following field service procedures
• Troubleshoot and repair commercial system installations
• Coordinate with on-site contractors and facility managers to ensure proper system installation
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Work independently from your home office to accommodate needs and priorities of customers

Education and Work Experience

• At least 4 years US Military experience required
• Skilled Technician with an Electrical or Electronic background. Electronic fundamentals are a MUST.
• 2 or 4 year college degree, technical school degree, or related experience
• Use/knowledge of multimeters & basic IT knowledge required. (Understand IP addresses, servers, routers, switches.)
• A multi-craft Ramsey Test (technical test) will be required (covers Mechanical knowledge as well.)