Field Service Engineer

Korn Ferry; Washington (District of Columbia); Presencial; USD 69.000 - 74.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vehicle allowance

Sign-on bonus

Descripción de la vacante

Korn Ferry Military, in partnership with our client, is seeking a Field Service Engineer in Washington, DC. This role involves higher travel (~20% regional, overnight) and requires an Electro-Mechanical background with strong electrical/electronic fundamentals.

You will troubleshoot, service, and support field installations while coordinating with on-site teams. Qualified candidates have multimeter proficiency and basic IT knowledge (IP, servers, routers, switches).

Formación

• Electrical or electronic background required with strong fundamentals.
• 2- or 4-year college degree, technical school degree, or related experience.
• Use/knowledge of multimeters and basic IT knowledge (IP addresses, servers, routers, switches).
• A Ramsey Test (multi-craft) will be required to assess mechanical knowledge.

Responsabilidades

• Deliver exemplary customer service in the field.
• Troubleshoot and repair commercial system installations.
• Coordinate with on-site contractors and facility managers for proper installation.
• Focus on lifecycle product service including troubleshooting, repair, and upgrades.
• Work independently from home office to support customers.

Conocimientos

Customer service

Electrical background

Troubleshooting

Field service mindset

Educación

Electrical/Electronics background

2- or 4-year degree or technical training

Herramientas

Multimeters

Networking basics (IP, servers, routers, switches)

Descripción del empleo

* This company is specifically seeking candidates with U.S. military experience (Electro-Mechanical background required) *

Korn Ferry Military has partnered with our client on their search for a Field Service Engineer in Washington DC. This is a higher-travel role (approximately 20% regional, overnight.)

Electrical/Electronics background required. Use/knowledge of multimeters & basic IT knowledge required. (Understand IP addresses, servers, routers, switches.)

Strong Mechanical knowledge highly beneficial, as a multi-craft Ramsey Test will be administered!

Compensation: $69,000-74,000 + Overtime (pays at 1.5x hourly rate); Vehicle Allowance + $5,000 sign-on bonus

Travel: 20% overnight regional travel.

What You Will Do:

• Be an integral part of company’s customer-focused business model - Strong Customer Service Skills will be required
• Deliver exemplary customer service to customers in the field
• Become proficient in servicing all company systems while following field service procedures
• Troubleshoot and repair commercial system installations
• Coordinate with on-site contractors and facility managers to ensure proper system installation
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Work independently from your home office to accommodate needs and priorities of customers

Education and Work Experience

• Skilled Technician with an Electrical or Electronic background. Electronic fundamentals are a MUST.
• 2 or 4 year college degree, technical school degree, or related experience
• Use/knowledge of multimeters & basic IT knowledge required. (Understand IP addresses, servers, routers, switches.)
• A multi-craft Ramsey Test (technical test) will be required (covers Mechanical knowledge as well.)