Field Service Specialist

CBT; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

CBT Cincinnati is seeking a Field Service Specialist to provide high-quality troubleshooting support for controls, electrical, and mechanical systems at customer sites. The role emphasizes maintaining platform knowledge and staying current with automation technology while collaborating with the sales team on opportunities.

Ideal candidates have 5+ years of hands-on experience with Rockwell PLCs, HMIs, and drives, plus strong verbal and written communication skills.

Qualifications

• Bachelor’s Degree preferred.
• 5+ years of experience in providing service and support of Rockwell Automation PLCs, HMIs, and drives.
• Experience in industrial networking and electrical or mechanical troubleshooting.
• Strong technical background and excellent communication skills.

Responsibilities

• Provide high quality troubleshooting support to customers in controls, electrical and mechanical systems.
• Maintain a high level of platform knowledge to provide credibility to customers.
• Maintain knowledge on automation technology.
• Work closely with the sales team/Automation Specialist on pursuing opportunities.
• Communicate project status to the customer, sales team, and SBU Manager for all activities.

Skills

Troubleshooting

Electrical controls

Mechanical troubleshooting

Communication skills

Office software

Education

Bachelor’s degree preferred

Tools

Rockwell Automation PLCs

HMI

Drives

Industrial networking

Job description

Job Details

Job Location: CBT Cincinnati - Cincinnati, OH 45213

Build Something Bigger at CBT

CBT is not your typical industrial distributor.

We help manufacturers modernize operations, improve reliability, accelerate digital transformation, and solve complex operational challenges through innovative technology, technical expertise, and integrated solutions. For more than 100 years, CBT has built its reputation on strong relationships, operational excellence, and helping customers solve problems that matter.

A Field Service Specialist can be involved in a variety of activities to support our customers. Following are typical types of activities:

• Scheduled service call out for electrical, controls, mechanical (depending on skillset & experience) related issues


• Emergency service call out for electrical, controls, mechanical (depending on skillset & experience) related issues


• AC/DC drive start-ups


• Installed Base Evaluations


• Project start up support

Responsibilities

• Provide high quality troubleshooting support to our customers in the areas of controls, electrical & mechanical systems.


• Maintain a high level of platform knowledge to provide credibility to customers


• Maintain a high level of knowledge on automation technology


• Work closely with the sales team/Automation Specialist on the pursuit of an opportunity


• Communicate project status to the customer, sales team, and SBU Manager for all activities engaged in

Qualifications/Requirements

• Bachelor’s Degree Preferred


• Five + years of experience in providing service and support of Rockwell Automation PLC’s, HMI’s & Drives at a minimum. Experience in industrial networking, electrical troubleshooting, or mechanical troubleshooting preferred


• A strong technical background is required


• Excellent interpersonal skills


• Excellent problem-solving skills


• Excellent verbal and written communication skills


• Proficient in all common Office applications (i.e. Word, Excel, etc.)

CBT is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with respect and provided equal employment opportunities consistent with applicable law.

CBT provides reasonable accommodations for qualified individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please notify our Human Resources team.

This job posting and description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. CBT reserves the right to modify responsibilities and requirements as business needs evolve.