Field Service Resource Coordinator

In-Telecom; Slidell (LA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive Base Salary

Medical Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Career Growth Opportunities

Job summary

In-Telecom is seeking a Resource Coordinator in Louisiana to be the first point of contact for service requests. You will create accurate tickets, gather essential information, and coordinate field techs and subcontractors to meet client needs.

Responsibilities include scheduling, communicating with clients, escalating urgent requests, and ensuring complete ticket documentation. A strong focus on client experience and reliable scheduling is essential for success.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in dispatch, scheduling, service coordination, client support, administrative support, or a related position preferred.
• Experience in managed services, telecommunications, field service, or technical support environment preferred.

Responsibilities

• Answer client service calls promptly and create accurate tickets.
• Ask questions to understand issue, location, impact, urgency, and scheduling.
• Ensure tickets have clear details, contact info, location, urgency, and required data.
• Set expectations with clients regarding next steps and scheduling.
• Escalate urgent, high-impact, or sensitive requests to the appropriate leader.
• Schedule and dispatch field technicians based on skills, location, urgency, and client needs.
• Provide technicians with complete ticket details and client expectations.
• Monitor field schedule and adjust for delays or emergencies.
• Confirm appointments and communicate updates to clients and resources.
• Maintain visibility into unassigned or at-risk field requests and capacity concerns.
• Coordinate subcontractors for specialized needs and confirm qualifications and scope.
• Provide subcontractors with scope, site details, and required documentation.
• Track job acceptance, progress, completion, and follow-up.
• Escalate concerns to Field Service Manager.

Skills

Client service

Info gathering

Scheduling

Coordination

Attention to detail

Communication

Escalation judgment

Ticketing software

Confidentiality

Cross-department communication

Education

High School Diploma or equivalent

Tools

CRM software

Dispatch software

Job description

In-Telecom is seeking a Resource Coordinator in Louisiana to be the first point of contact for service requests. You will create accurate tickets, gather essential information, and coordinate field techs and subcontractors to meet client needs.

Responsibilities include scheduling, communicating with clients, escalating urgent requests, and ensuring complete ticket documentation. A strong focus on client experience and reliable scheduling is essential for success.