Field Resource & Dispatch Coordinator

In-Telecom; Louisiana (MO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive Base Salary

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Time Off

Job summary

In-Telecom Louisiana is seeking a Resource Coordinator to be the first point of contact for service requests and the central hub for field coordination. You will create accurate tickets, gather necessary details, and dispatch technicians and subcontractors based on location, skill, and urgency.

The role focuses on timely communication, issue discovery, and ensuring every request is properly scheduled with complete documentation to deliver excellent client experiences.

Qualifications

• Strong client service and telephone communication skills.
• Ability to gather information quickly and ask effective follow-up questions.
• Strong organizational, scheduling, and prioritization abilities.
• Ability to coordinate multiple technicians, subcontractors, locations, and priorities simultaneously.
• Strong attention to detail and commitment to accurate ticket documentation.
• Ability to remain calm and professional when handling urgent requests, scheduling conflicts, or frustrated clients.

Responsibilities

• Answer incoming client service calls promptly and create accurate tickets within the company ticketing platform.
• Ask appropriate questions to understand the issue, affected users or locations, business impact, urgency, and scheduling requirements.
• Ensure tickets contain clear descriptions, client contact information, location details, urgency, impact, availability, and all information required for assignment.
• Set clear expectations with clients regarding next steps, scheduling, and follow-up.
• Escalate urgent, high-impact, or sensitive requests to the appropriate service leader.
• Schedule and dispatch internal field technicians based on skill set, location, availability, urgency, and client needs.
• Provide assigned technicians with complete ticket details, client expectations, site requirements, and relevant documentation.
• Monitor and adjust the field schedule throughout the day as priorities, delays, cancellations, or emergencies arise.
• Confirm appointments and communicate scheduling updates with clients and assigned resources.
• Maintain visibility into unassigned, unscheduled, delayed, or at-risk field requests and elevate capacity concerns to the Field Service Manager.
• Coordinate approved subcontractors for specialized, out-of-area, or overflow field service needs.
• Confirm availability, qualifications, service coverage, scheduling, and job requirements before assignment.
• Provide subcontractors with the complete scope of work, site details, client contacts, expectations, and required documentation.
• Track job acceptance, arrival, progress, completion, and any outstanding follow-up.
• Ensure subcontractor time, notes, documentation, and completion details are recorded in the appropriate service ticket.

Skills

Client service

Telephone communication

Scheduling

Ticketing

Attention to detail

Calm under pressure

Questioning / discovery

Communication

Education

High School Diploma or equivalent

Tools

Ticketing platform

Job description

In-Telecom Louisiana is seeking a Resource Coordinator to be the first point of contact for service requests and the central hub for field coordination. You will create accurate tickets, gather necessary details, and dispatch technicians and subcontractors based on location, skill, and urgency.

The role focuses on timely communication, issue discovery, and ensuring every request is properly scheduled with complete documentation to deliver excellent client experiences.