Field Service Representative with Security Clearance

BOAB Ventures; Portsmouth (VA); On-site; USD 85,000 - 120,000; Full time

Job summary

BOAB Ventures seeks a Field Service Representative to support a mission-critical U.S. Government client using Palantir platforms. You will train users, support dashboards, troubleshoot issues, and bridge end users with Palantir engineering on high-tempo operations in Portsmouth, VA.

The role requires U.S. citizenship and TS/SCI eligibility, strong communication, and the ability to travel up to 25%. Prior Palantir experience and the capacity to work both independently and in teams are essential.

Qualifications

• Must be a U.S. citizen with TS/SCI eligibility (active preferred).
• Hands-on Palantir experience with user training, dashboard support, and issue triage.
• Ability to travel up to 25% domestically or internationally and work in high-tempo environments.

Responsibilities

• Build relationships with users at the customer site and identify use-case gaps.
• Create initial dashboards and help formulate operational questions.
• Stay current on platform updates and feature releases.
• Staff the Help Desk and coordinate with Palantir engineering to address issues.
• Provide feedback to engineering on performance and feature needs.
• Communicate system or operational issues to Palantir and customer leadership.
• Enable users to fuse intelligence sources and leverage platform tools.

Skills

Palantir platform experience

US citizenship

TS/SCI eligibility

Strong communication

Travel 25% domestically/international

Team/independent work

Tools

Palantir Foundry/Gotham

Excel

Servers/Networking basics

HTML/Ruby/Python/Java basics

Job description

Job Description We are seeking a highly skilled Field Service Representative (FSR) to support a mission-critical U.S. Government customer leveraging advanced Palantir technologies. The ideal candidate brings hands-on experience with Palantir platforms, strong communication skills, and the ability to work directly with military and intelligence users in a fast-paced operational environment. This role requires a self-starter who can train users, support operational workflows, assist with dashboard creation, troubleshoot issues, and serve as a critical link between end users and Palantir engineering teams. Responsibilities

• Build strong, proactive relationships with users at the customer site and identify use-case gaps.
• Support users by creating initial dashboards and helping formulate operational and analytical questions.
• Stay current on all platform updates, features, and capability releases.
• Staff the Help Desk, resolve issues, and coordinate with Palantir engineering teams to address technical problems.
• Provide detailed and timely feedback to engineering teams on product performance, user issues, and feature needs.
• Consistently communicate system or operational issues to the Palantir team and customer leadership.
• Support mission execution by enabling users to fuse intelligence sources and leverage platform tools effectively. Required Skills
• U.S. Citizenship (required by U.S. Government contract).
• TS/SCI eligibility (active TS/SCI preferred).
• Prior experience working with Palantir platforms (Foundry, Gotham, Gaia, etc.).
• Strong communication skills with the ability to explain complex concepts clearly.
• Ability to work independently and in a team environment supporting high-tempo operations.
• Ability to travel up to 25% domestically or internationally, as required. Desired Skills
• Recent, hands-on experience with Palantir platforms.
• Military, Special Operations, or Law Enforcement background.
• Experience briefing senior military or government stakeholders.
• Background fusing intelligence capabilities in support of operations.
• Technical foundation with working knowledge of:
• HTML, Ruby, Python and/or Java
• Microsoft Excel
• Hardware, networks, and basic server administration