Field Service Rep, Palantir for Government (TS/SCI)

BOAB Ventures

Honolulu (HI)

On-site

USD 110,000 - 160,000

Full time

8 days ago

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Job summary

BOAB Ventures in Honolulu, Hawaii, seeks a highly skilled Field Service Representative to support a mission-critical U.S. Government customer leveraging Palantir technologies. The role involves training users, dashboard creation, and acting as a liaison between end users and Palantir engineers in a fast-paced operational environment.

The ideal candidate has Palantir experience, excellent communication, U.S. citizenship, and TS/SCI eligibility.

Qualifications

U.S. citizenship required for government contract.
Active TS/SCI eligibility preferred.
Experience with Palantir platforms.
Strong communication; able to explain complex concepts clearly.
Willingness to travel up to 25% domestically or internationally.
Ability to train users and support dashboard creation.

Responsibilities

Build strong, proactive relationships with users at the customer site and identify use‑case gaps.
Support users by creating initial dashboards and helping formulate operational and analytical questions.
Stay current on all platform updates, features, and capability releases.
Staff the Help Desk, resolve issues, and coordinate with Palantir engineering teams to address technical problems.
Provide detailed and timely feedback to engineering teams on product performance, user issues, and feature needs.
Consistently communicate system or operational issues to the Palantir team and customer leadership.
Support mission execution by enabling users to fuse intelligence sources and leverage platform tools effectively.