Field Service Representative with Security Clearance

BOAB Ventures; Honolulu (HI); On-site; USD 110,000 - 160,000; Full time

Job summary

BOAB Ventures in Honolulu, Hawaii, seeks a highly skilled Field Service Representative to support a mission-critical U.S. Government customer leveraging Palantir technologies. The role involves training users, dashboard creation, and acting as a liaison between end users and Palantir engineers in a fast-paced operational environment.

The ideal candidate has Palantir experience, excellent communication, U.S. citizenship, and TS/SCI eligibility.

Qualifications

• U.S. citizenship required for government contract.
• Active TS/SCI eligibility preferred.
• Experience with Palantir platforms.
• Strong communication; able to explain complex concepts clearly.
• Willingness to travel up to 25% domestically or internationally.
• Ability to train users and support dashboard creation.

Responsibilities

• Build strong, proactive relationships with users at the customer site and identify use‑case gaps.
• Support users by creating initial dashboards and helping formulate operational and analytical questions.
• Stay current on all platform updates, features, and capability releases.
• Staff the Help Desk, resolve issues, and coordinate with Palantir engineering teams to address technical problems.
• Provide detailed and timely feedback to engineering teams on product performance, user issues, and feature needs.
• Consistently communicate system or operational issues to the Palantir team and customer leadership.
• Support mission execution by enabling users to fuse intelligence sources and leverage platform tools effectively.

Skills

U.S. Citizenship

TS/SCI eligibility

Palantir platforms experience

Strong communication

Independent and team work

Travel readiness 25%

Tools

Palantir Foundry

Palantir Gotham

Palantir Gaia

Excel

Server administration basics

Job description

Job Description We are seeking a highly skilled Field Service Representative (FSR) to support a mission‑critical U.S. Government customer leveraging advanced Palantir technologies. The ideal candidate brings hands‑on experience with Palantir platforms, strong communication skills, and the ability to work directly with military and intelligence users in a fast‑paced operational environment. This role requires a self‑starter who can train users, support operational workflows, assist with dashboard creation, troubleshoot issues, and serve as a critical link between end users and Palantir engineering teams.

Responsibilities

• Build strong, proactive relationships with users at the customer site and identify use‑case gaps.
• Support users by creating initial dashboards and helping formulate operational and analytical questions.
• Stay current on all platform updates, features, and capability releases.
• Staff the Help Desk, resolve issues, and coordinate with Palantir engineering teams to address technical problems.
• Provide detailed and timely feedback to engineering teams on product performance, user issues, and feature needs.
• Consistently communicate system or operational issues to the Palantir team and customer leadership.
• Support mission execution by enabling users to fuse intelligence sources and leverage platform tools effectively.

Required Skills

• U.S. Citizenship (required by U.S. Government contract).
• TS/SCI eligibility (active TS/SCI preferred).
• Prior experience working with Palantir platforms (Foundry, Gotham, Gaia, etc.).
• Strong communication skills with the ability to explain complex concepts clearly.
• Ability to work independently and in a team environment supporting high‑tempo operations.
• Ability to travel up to 25% domestically or internationally, as required.

Desired Skills

• Recent, hands‑on experience with Palantir platforms.
• Military, Special Operations, or Law Enforcement background.
• Experience briefing senior military or government stakeholders.
• Background fusing intelligence capabilities in support of operations.
• Technical foundation with working knowledge of:
• HTML, Ruby, Python and/or Java
• Microsoft Excel
• Hardware, networks, and basic server administration