Field Service Representative Senior GEOINT

Ascension Federal Services Inc.; Honolulu (HI); On-site; USD 120,000 - 160,000; Full time

Job summary

Ascension Federal Services, Inc. seeks a Field Service Representative Senior GEOINT to provide on-site GEOINT IT support in Honolulu, HI, joining the enterprise support team. You will connect local users with the broader IT group and troubleshoot complex GEOINT workstations and applications.

The role requires extensive hands-on experience, a Top Secret/SI clearance, and IT certifications. On-site deployment, weekend/shift duties, and travel may be required as projects demand.

Qualifications

• 10+ years in user and field support.
• Bachelor’s degree or equivalent experience.
• Ability to work independently on advanced user problems.
• Experience with GEOINT workstations and related applications.

Responsibilities

• Provide independent on-site break/fix and advanced troubleshooting for GEOINT workstations and applications.
• Resolve SOCET GXP, operating-system, hardware, and local connectivity issues; coordinate with the Fort Gordon helpdesk.
• Maintain secure system configurations, equipment accountability, and detailed incident and repair records.
• Install and test equipment and software, coordinate vendor repairs, and train users.
• Monitor daily system performance and provide senior-level hands‑on support and user guidance.

Skills

GEOINT IT support

Independent problem solving

Senior-level troubleshooting

On-site support

Education

ITIL Foundation

CompTIA Security+

Tools

SOCET GXP

Job description

Field Service Representative Senior GEOINT

Clearance: TS/SCI

Ascension Federal Services, Inc. (AFS) is seeking candidates to support a Scalable GEOINT program. Provide on-site GEOINT IT support in Honolulu, Hawaii, connecting local users with the enterprise support team.

Responsibilities

Provide independent on-site break/fix and advanced troubleshooting for GEOINT workstations and applications.

Resolve SOCET GXP, operating-system, hardware, and local connectivity issues; coordinate with the Fort Gordon helpdesk.

Maintain secure system configurations, equipment accountability, and detailed incident and repair records.

Install and test equipment and software, coordinate vendor repairs, and train users.

Monitor daily system performance and provide senior-level hands‑on support and user guidance.

Required qualifications

10+ years in user and field support; bachelor’s degree or equivalent experience. Extensive hands‑on support experience and the ability to work independently on advanced user problems.

Required certifications: ITIL Foundation and CompTIA Security+.

Security and assignment requirements

Final Top Secret clearance required at start of work. This is a TS/SCI mission; SCI access is subject to customer requirements. Meet applicable cyber workforce certification and computing‑environment training requirements before performance/privileged access.

On-site assignment; shift, weekend, on-call, and travel support may be required. Employment is contingent on contract award and position authorization.