Field Service Representative - Medical Equipment | Pennsylvania

Visionix USA Inc; Columbus (OH); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) retirement plan

Comprehensive medical, dental, vision,

Life and disability insurance

Job summary

Visionix USA Inc. is seeking a Field Service Representative to support medical and ophthalmic equipment across the Pennsylvania and Ohio region and beyond.

You will install, repair, maintain and troubleshoot equipment in the field, traveling regularly to customer sites to deliver hands-on solutions. This role requires 6–10 years of field service experience and at least 5 years with biomedical equipment, with a proven ability to work independently, document service activities, and manage parts

Qualifications

• 6–10 years of field service experience.
• Minimum of 5 years of hands‑on biomedical equipment experience.
• Minimum of 5 years of experience servicing, maintaining, or repairing medical devices.

Responsibilities

• Install, repair, and maintain medical and ophthalmic equipment.
• Diagnose and troubleshoot mechanical and electrical issues.
• Travel extensively to customer sites and manage service records.

Skills

Field service

Biomedical equipment

Electrical troubleshooting

Customer service

Hands-on problem solving

Job description

Description

Home-Based | Must Reside in Pennsylvania 90%+ Travel | Travel Expenses Covered Medical Devices & Eye Care Technology

Are you the person everyone calls when equipment stops working and they need someone who can figure out why?

Do you enjoy solving technical challenges, working with your hands, and helping customers get back up and running? Are you ready for a role that gets you out in the field instead of behind a desk?

Visionix USA is looking for a Field Service Representative to support advanced medical and ophthalmic equipment throughout Pennsylvania, Ohio and surrounding areas, and occasionally other areas of the United States.

You’ll work with advanced medical and ophthalmic equipment used by eye care professionals — installing, repairing, maintaining and troubleshooting equipment in the field.

Install, repair, and maintain medical and ophthalmic equipment.

• Diagnose and troubleshoot mechanical and electrical issues.
• Perform preventive maintenance and equipment inspections.
• Work directly with customers to resolve technical issues.
• Manage parts, tools, and service inventory.
• Document service activities and maintain accurate service records.
• Travel extensively throughout your assigned territory, with occasional nationwide travel.

We’re seeking a technically skilled, hands‑on problem solver with a strong background in field service and equipment troubleshooting.

• 6–10 years of field service experience.
• Minimum of 5 years of hands‑on biomedical equipment experience.
• Minimum of 5 years of experience servicing, maintaining, or repairing medical devices.
• Industrial equipment service and repair.
• Electrical and mechanical troubleshooting.
• Military technical or equipment maintenance experience.
• Technical support and customer‑facing service roles.

We’ll provide training on our equipment and technology. What matters most is that you know how to troubleshoot, learn quickly, communicate with customers, and take ownership of the job.

Build a specialized technical career in medical technology while working with sophisticated equipment that supports eye care professionals.

You’ll enjoy the independence of a home-based field role, opportunities to expand your technical expertise, and the support of an experienced team.

Benefits

• 401(k) retirement plan
• Comprehensive benefits package, including medical, dental, vision, life, and disability insurance

Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.