Field Service Representative - Harrisburg, PA (MUST Reside in PA)

Luneau Technology USA Inc & Subsidiary; False Pass (AK); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

401(k) Retirement Plan

Full benefits package (medical, dental

PTO

Job summary

Visionix USA is seeking a Field Service Representative to support ophthalmic and optical systems across the region, traveling extensively to customer sites. You will diagnose, repair, and maintain Visionix and related equipment while ensuring high-quality service delivery.

Ideal candidates bring 2+ years in field service or technical support, strong mechanical/electrical troubleshooting, and the ability to read drawings. A valid driver’s license and willingness to travel nationwide are required.

Qualifications

• Associate degree or military tech training, or equivalent experience.
• 2+ years in field service or technical support; 6+ years preferred.
• Ability to lift up to 80 lbs and extensive travel.

Responsibilities

• Install, repair, and perform preventive maintenance on Visionix, Briot-Weco, and Optovue products.
• Provide on-site troubleshooting and high-level technical support.
• Maintain service documentation, parts inventory, and RMA processes.

Skills

Field service experience

Technical support

Electrical troubleshooting

Mechanical troubleshooting

Reading drawings

Windows OS

MS Office

Customer service

Valid driver’s license

Travel willingness

Education

Associate degree in a technical field

Military technical training

Equivalent experience

Tools

Windows OS

MS Office

Job description

Job Description

Field Service Representative (FSR)
Remote – Must reside in Pennsylvania
Travel: 80-90%+ (regional + nationwide support)
Industry: Medical Devices | Eye Care Technology
Company: Visionix USA

Power the Future of Vision Care

At Visionix USA, we don't just support eye care - we transform it.

As a global innovator in ophthalmic diagnostics and telehealth technology, we equip eye care professionals with intelligent tools that redefine precision, streamline workflows, and improve patient outcomes. Our portfolio—including Optovue, Briot, Weco, and Visionix—represents the forefront of AI-driven diagnostics, advanced imaging, and high-performance lab solutions trusted worldwide.

Now, we're looking for a Field Service Representative (FSR) who’s ready to take their technical expertise on the road and make a real impact.

What You'll Do

As a Field Service Representative, you'll be the frontline expert supporting our advanced ophthalmic and optical systems. In this role, you will:

• Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue products


• Deliver on-site troubleshooting and high-level technical support


• Maintain accurate service documentation, parts inventory, and RMA processes


• Communicate effectively with customers, internal teams, and leadership


• Care for company-issued tools, diagnostic equipment, and service vehicles


• Identify workflow improvements or potential sales opportunities


• Mentor and support new FSRs during onboarding


• Must be Computer literate (Windows, MS Office Suite and other applications required)


• Perform additional duties as assigned

What You'll Bring

• Associate degree in a technical field, military technical training, or equivalent experience


• 2+ years in field service or technical support experience (6+ years preferred)


• Strong mechanical and electrical troubleshooting skills


• Ability to read & understand mechanical & electrical drawings


• Basic IT experience (Windows/Uploading & Downloading software)


• Excellent communication and customer service abilities


• Ability to lift up to 80 lbs. and travel extensively (car + air)


• Valid driver’s license with clean driving record


• Willingness to travel throughout the U.S. for training and regional support


• Experience with optics or ophthalmic equipment is a plus - training provided

Travel & Territory

• 90% plus travel required


• Home base must be within Pennsylvania


• Work Location: On the road, visiting customer sites across the greater Pennsylvania/Ohio areas and occasionally other U.S. regions.


• Initial training period includes 2-4 months of shadowing senior technicians throughout the US.

Benefits

• Competitive base salary


• 401(k) Retirement Plan


• Full benefits package (medical, dental, vision, life, disability)


• Paid Time Off (PTO)

Join Us

At Visionix USA, your work doesn't just fix machines - it helps people see better, live better, and experience the world more clearly.

Ready to make an impact? Apply today and help shape the future of vision care.

Equal Opportunity Employer

Visionix USA is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment for all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability.