Field Service Representative I — Denver, CO

USA SOLVENTUM US LLC; Sheridan (CO); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental & Vision

Health Savings Account (HSA)

FSA – Health Care & Dependent Care

Disability Benefits

Life Insurance

Voluntary Benefits

Paid Absences & Retirement Benefits

Job summary

Solventum in Denver, CO, is hiring a Field Service Representative I to support healthcare customers on-site. You will manage orders, service equipment, and provide responsive customer care in a dynamic field environment.

The role requires a high school diploma, 1+ year of customer-facing experience, a valid driver’s license, and flexibility for after-hours work. Onsite work with travel and safety protocols is expected.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer-facing or service-related experience.
• Valid driver’s license required.
• Ability to work non-traditional hours including evenings and weekends."
• Ability to meet physical requirements per JSA and safety protocol.
• Experience with Microsoft Office and iOS applications.
• Durable Medical Equipment handling experience is a plus.

Responsibilities

• Assist customers in service and product inquiries with timely, accurate responses.
• Manage orders and documentation using company systems.
• Track and gather information for customer requests and follow up as needed.
• Escalate issues to management with relevant details.
• Assist with locating missing or misplaced medical equipment at customer sites.
• Safely operate company vehicle to deliver and service equipment on-site.
• Prepare equipment for delivery (cleaning, disinfecting, validation).
• Organize tasks to meet customer timeframes; monitor inventory and supplies.
• Coordinate delivery/return with customers and 3rd party partners.

Skills

Customer facing experience

Effective communication

Time management

Safety-conscious

Microsoft Office

iOS applications

Team player

Education

High School Diploma / GED

Tools

Microsoft Office

iOS apps

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ Job Description: Field Service Representative I — Denver, CO 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game‑changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

Impact You’ll Make in this Role

• Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions
• Executes timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping.
• Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up.
• Gathers customer feedback responding and/or escalating to management as appropriate.
• Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment.
• Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position.
• Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.
• Organizes and executes assigned work tasks to effectively and efficiently meet customer expected timeframes for service.
• Tracks inventory control on assets, parts, disposables, and supplies.
• Contacts customers regarding coordination of delivery and retrieval return of products
• Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles.
• Follows all work and safety instructions and conforms to Company and Departmental policies and procedures.
• Maintains a clean, orderly and safe working environment

Your Skills and Expertise

• High School Diploma/GED or higher
• Requires a minimum of 1 year of work experience in a customer facing or service-related field
• Current, valid Driver’s License
• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• Experience with Microsoft Office & iOS applications
• Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills.
• Durable Medical Equipment handling experience

Additional Requirements

In this role, you may be required to enter healthcare or other third‑party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third‑party facilities requiring the prerequisites to entry.

Work location: Onsite

In‑Service Territory Travel: May include up to 10% domestic (including potential for meetings or other business functions that require commercial air travel)

Relocation Assistance: Relocation is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well‑being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only: The expected compensation range for this position is $44,800 - $61,600, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

• Medical
• Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences and Retirement Benefits, etc.

Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges.

20,000+ employees worldwide. Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them.

Healthcare that leads with heart and humility starts with listening and never finishes, only evolves. As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work.

Operations in 38 countries. Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives. In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders. To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future.