Field Service Representative I — Charlotte, NC

USA SOLVENTUM US LLC; Charlotte (NC); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Solventum in Charlotte, NC is hiring a Field Service Representative I to service healthcare devices, assist with delivery, setup, and maintenance, and build strong customer relationships.

The role requires a high school diploma, 1 year of customer-facing experience, and a valid driver's license; additional qualifications include an associate degree and flexible schedule; travel up to 20%.

The company offers comprehensive benefits and emphasizes safety, compliance, and integrity in recruitment.

Qualifications

• High School Diploma or equivalent required; Associate degree or higher preferred.
• Minimum of one year of customer-facing experience in any setting.
• Must have a current, valid Driver’s License.

Responsibilities

• Provide superb customer service and customer-centric solutions to patients and hospital staff.
• Prepare medical device equipment for delivery, including cleaning and documentation.
• Track inventory of assets, parts, disposables, and supplies.
• Load and unload medical equipment from company vehicles.
• Attend training and other duties, possibly including travel.

Skills

Customer service

Education

High School Diploma/GED or higher

Associate degree or higher

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description: Field Service Representative I — Charlotte, NC 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup, and maintenance of cutting-edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships. Further responsibilities include performing and assisting in maintaining inventory of products, parts, disposables, and supplies. Additional responsibilities include the cleaning, processing, and quality control of medical device equipment, general housekeeping of facility, and loading and unloading of equipment in company vehicles. As a Field Service Representative I, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

• Supporting customers, including patients and hospital staff, on a regular basis by providing superior customer service and customer-centric solutions
• Preparing medical device equipment, including cleaning and disinfecting equipment, disposables, and documentation processing for delivery
• Tracking inventory control on assets, parts, disposables, and supplies, and locating missing or misplaced equipment as needed
• Loading and unloading medical equipment from company vehicles
• Attending training and other scheduled business functions, which may require commercial air travel

Company Vehicle This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher
• One (1) year of customer-facing experience in a private, public, government, or military environment
• Current, valid Driver’s License

Additional qualifications that could help you succeed even further in this role include:

• Associate degree or higher from an accredited institution
• Ability to work a non-traditional work schedule, which may include extended hours, evenings, weekends, and participation in on-call duties
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)

Additional Requirements In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.

Work Location: Onsite in Sales Territory, Charlotte, NC Travel: May include up to 20% domestic Relocation Assistance: Relocation is not authorized Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only: The expected compensation range for this position is $39,360 - $54,120, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.).

Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.

Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms.

A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges. 20,000+ employees worldwide. Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them. Healthcare that leads with heart and humility starts with listening and never finishes, only evolves. As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work. Operations in 38 countries. Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives. In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders. To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future.