Field Service Lead — Evansville IN

USA SOLVENTUM US LLC; Evansville (IN); On-site; USD 50,000 - 69,000; Full time

Job summary

Solventum is seeking a Field Service Lead in Evansville, IN. This role provides leadership at the service location, trains employees and customers, and handles delivery, pickup, and servicing of medical equipment including loading and unloading in company vehicles.

You will also manage inventory, perform administrative duties, and act as the service center designee when management is unavailable, ensuring compliance and high-quality service.

Qualifications

• High School Diploma or GED required.
• 5 years of customer-facing experience in varied environments.
• 1 year in a team lead or supervisory role.

Responsibilities

• Provide leadership at service location and train employees and customers.
• Assist with loading/unloading medical equipment and other field duties.
• Maintain inventory and documentation for equipment, disposables, and supplies.
• Act as service center designee in the absence of management.
• Oversee local operations, metrics, and courier use.
• Prepare medical equipment for use and return; manage equipment research.

Skills

High School Diploma/GED

5 years customer-facing

1 year leadership

Valid driver’s license

Non-traditional hours

Fitness testing

Escalation handling

Prioritizing urgent issues

Lead and mentor team

Team player with initiative

Follow-up and follow-through

Education

High School Diploma/GED

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description: Field Service Lead, Evansville IN

3M Health Care is now Solventum. At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location. Also requires customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies. In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities. As a Field Service Lead you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

• Training other service center employees with respect to operational protocols and processes and training customers on Solventum product and processes through basic troubleshooting protocols
• Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment
• Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance
• Overseeing of local business operations to include metrics and required use of couriers
• Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment
• Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocation
• Loading & unloading medical devices and supplies
• Processing documentation for delivery and retrieval of products
• Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure
• Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Your Skills and Expertise

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution.
• Five (5) years of customer-facing experience in a private, public, government, or military environment.
• One (1) year of experience in a team lead and/or supervisory role in a private, public, government, or military environment.
• A current, valid driver's license.
• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
• Maintain physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• Experience navigating customer escalations with a solution-based approach
• Experience with prioritizing customer urgent activities and resolving issues onsite
• Ability to lead, mentor and motivate direct reports of all experience levels
• Desire to be part of a team and have self-initiative to work independently
• Excellent follow up/follow through

Work location: Onsite Evansville IN
Travel: May include up to 10% domestic travel
Relocation: Relocation is not authorized

Additional Requirements

In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry. Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Certain job positions within Solventum require workers to work in the presence of others within certain geographies and/or at third-party locations. As a necessary requirement of this position with Solventum, you must be fully vaccinated at least two weeks prior to your start date. As a reminder, fully vaccinated against COVID-19 means a person has received their primary series of COVID-19 vaccines, and, in certain situations, may also include booster doses.

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially.

Applicable to US Applicants Only

The expected compensation range for this position is $50,240 - $69,080, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges.

20,000+ employees worldwide. Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them.

Healthcare that leads with heart and humility starts with listening and never finishes, only evolves. As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work.

Operations in 38 countries. Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives. In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders.

To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future.