Field Service Representative I — Chicago, IL

USA SOLVENTUM US LLC; Wood Dale (IL); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental & Vision

Health Savings Accounts

Disability Benefits

Life Insurance

Voluntary Benefits

Paid Absences and Retirement Benefits

Job summary

Solventum in Wood Dale, IL is seeking a Field Service Representative I to support healthcare professionals with responsive, customer‑centric service. You will handle device prep, inventory tracking, and on-site equipment management to ensure timely delivery and operational readiness.

The role requires a high school diploma or GED, at least one year of customer-facing experience, and a valid driver's license. Travel up to 10% and potential relocation restrictions apply as described.

Qualifications

• High School Diploma / GED or higher.
• One year of customer facing experience in any setting.
• Current, valid Driver’s License.

Responsibilities

• Support customers, including patients and hospital staff, with customer-centric solutions.
• Prepare medical device equipment and disposables for delivery.
• Track inventory of assets, parts, disposables, and supplies.
• Locate missing equipment as needed.
• Load and unload medical equipment from company vehicles.
• Attend training and travel up to 10% domestically.

Skills

Customer service

Customer facing

Communication skills

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Job Description: Field Service Representative I, (Chicago, Illinois)

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

3M Health Care is now Solventum. At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

• Supporting customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions
• Preparing medical device equipment (cleaning and disinfecting), disposables, and documentation processing for delivery
• Tracking inventory control on assets, parts, disposables, and supplies
• Locate missing and misplaced equipment as needed
• Loading & unloading medical equipment from company vehicles
• Attending training and other scheduled business functions which will require commercial air travel

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher
• One (1) year customer facing experience in a private, public, government, or military environment
• Current, valid Driver’s License

Additional Qualifications

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• 1-2 years’ experience in training and scheduling & assigning daily work activities in a single location
• Experience with Microsoft Office applications

Additional Requirements

In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively "prerequisites to entry") for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.

Work location: Wood Dale, Illinois

Travel: May include up to 10% domestic

Relocation Assistance: Relocation is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well‑being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only: The expected compensation range for this position is $43,920 - $60,390, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

Benefits

• Medical
• Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences and Retirement Benefits

Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is an equal opportunity employer.

Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Before submitting your application you will be asked to confirm your agreement with the terms.

A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges.

20,000+ employees worldwide. Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them.

Healthcare that leads with heart and humility starts with listening and never finishes, only evolves.

As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work.

Operations in 38 countries. Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives.

In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders.

To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future