Field Service Representative I

Carlisle Construction Materials; Raleigh (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid training program

Travel covered during training

Job summary

Carlisle Construction Materials is seeking a remote Field Service Representative to support our Commercial Roofing customers. You will schedule and conduct warranty inspections, train customers, and provide on-site technical support for warranted projects.

The role involves service to a regional or national customer base, with travel and occasional weekends. You will promote quality installations and generate detailed reports for internal and external use.

Qualifications

• Minimum High School Diploma and 3 years of construction or commercial roofing related experience.
• Must possess a valid driver’s license and maintain a satisfactory driving record.

Responsibilities

• Understand and adhere to CCM and project specific Health and Safety policies.
• Schedule and complete final inspections for warranty issuance for Authorized Applicators.
• Provide on-site technical assistance at start, during, or after installation of warranted projects.
• Educate and promote proper installation of CCM products and systems.
• Be the day-to-day technical expert in the territory for our customer base with timely responses.
• Conduct warranty claim and product investigations when required.
• Deliver training presentations and hands-on demonstrations for Authorized Applicators.
• Develop strong internal and external working relationships.
• Produce detailed written reports and letters for distribution.

Skills

Strong work ethic

Customer service

Communication skills

Self-motivation

Team collaboration

Education

High School Diploma

Associate or Bachelor’s Degree (preferred)

Tools

MS Office

CCM software

Job description

Job Summary

This is an exciting opportunity in a fast paced, customer focused, outdoor working environment. This is a remote position where the FSR will create their schedule and work from home when not in the field. The FSR will provide industry leading technical and customer service for CCM’s Commercial Roofing customer base. The FSR manages warranty inspections, job-site training, warranty claim investigations, training, product support, and generation of internal and external reports.

Job Description

This is an exciting opportunity in a fast paced, customer focused, outdoor working environment. This is a remote position where the FSR will create their schedule and work from home when not in the field. The FSR will provide industry leading technical and customer service for CCM’s Commercial Roofing customer base. The FSR manages warranty inspections, job-site training, warranty claim investigations, training, product support, and generation of internal and external reports.

Service, promote, demonstrate, and train on the various roofing products and accessories. Service a regional territory or customer base to ensure quality installations of Carlisle Construction Materials products. This job typically operates Monday – Friday, with occasional weekend work and travel.

Duties And Responsibilities

• Understand and adhere to CCM and project specific Health and Safety policies.
• Schedule and complete final inspections for warranty issuance for Authorized Applicators.
• Provide on-site technical assistance at start, during, or after installation of warranted projects.
• Educate and promote proper installation of CCM products and systems.
• Expected to be the day-to-day technical expert in the territory for our customer base in which they can depend upon timely and productive responses.
• Conduct warranty claim and or product investigations when required.
• Training presentations and hands on demonstrations for new or existing Authorized Applicators to help promote quality installations.
• Develop strong internal and external working relationships.
• Produce detailed written reports and letters for internal and external distribution.
• Additional duties & responsibilities as assigned.

Required Knowledge/Skills/Abilities

General Skills

• Strong work ethic and self-motivated to efficiently manage multiple tasks while working independently.
• Professional and positive working attitude with strong interpersonal and customer service management skills.
• Clear and confident verbal and written communication skills.

Technical Skills

• Commercial roofing or general construction experience is preferred but not required. CCM’s onboarding process is extensive, including training on all products and procedures.
• Ability to understand general construction related terms, documents, tools, products, and installation practices.
• Observation and attention to detail, while also being able to see the big picture.
• Comfortable working with technology (MS Office products and specific CCM software/hardware systems.)

Required

Education and Experience:

• Minimum High School Diploma and 3 years of construction or commercial roofing related experience.
• Must possess a valid driver’s license and maintain a satisfactory driving record in accordance with company policy.

Preferred

• Associate or bachelor’s Degree
• Previous roofing or construction experience preferred (this can include summer work between semesters, etc.)

Working Conditions

• Work in weather conditions throughout the year (heat, cold, wet conditions).
• Travel by air and motor vehicles is required and frequency will vary based on assigned territory.
• Overnight travel will be required based on demand and size of the territory.
• Will be on active construction sites on a regular basis.

Physical Requirements

• Work in weather conditions throughout the year (heat, cold, wet conditions).
• Travel by air and motor vehicles is required and frequency will vary based on assigned territory.
• Overnight travel will be required based on demand and size of the territory.
• Will be on active construction sites on a regular basis.

OCCASIONALLY

FREQUENTLY

CONTINUOUSLY

(0-30%)

(31-60%)

(61-100%)

LIFTING OR CARRYING

• 1-10 LBS

X

• 11-20 LBS

X

• 21-40 LBS

X

• 41-50 LBS

X

• 51 OR MORE LBS

X

• 1-40 LBS

X

• 41-50 LBS

X

• 51 OR MORE LBS

X

X

BENDING OR STOOPING

X

REACHING ABOVE SHOULDER LEVEL

X

DRIVING AUTOMATIC EQUIP. VEHICLES

X

OPERATE MACHINERY OR POWER TOOLS

X

CLIMBING (LADDERS, STAIRS, ETC.)

X

WALKING

X

STANDING

X

SITTING

X

WORKING IN EXTREME TEMPERATURES

X

REPETITIVE MOTION INCLUDING BUT NOT LIMITED TO: WRISTS, HANDS AND/OR FINGERS)

X

VISION

X

HEARING

X

DEXTERITY

X

HAND EYE COORDINATION

X

Training & Travel Requirements

This position includes a paid 9–12-week training program consisting of both classroom instruction at our corporate office in Carlisle, PA and hands-on field training at various locations throughout the United States. Travel, lodging, and meal expenses during training are fully covered by the company.

During the training period, employees should expect a combination of travel and time spent in Carlisle, PA. While some weekends may allow for travel home, candidates must be available to remain in Carlisle on destinated weeks as needed throughout the duration of the program.

Anticipated Start Date: Monday, September 28, 2026