Field Service Representative

Veolia | Water Tech; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Life Insurance

Paid Time Off

Paid Holidays

Parental Leave

401(k) Plan

Flexible Spending & Health Savings

AD&D Insurance

Disability Insurance

Tuition Reimbursement

Job summary

Veolia is seeking a Field Service Representative to deliver on-site technical service for chemical feed equipment and water treatment systems. You will be the main technical liaison with industrial customers, performing installation, maintenance, and troubleshooting while building lasting relationships through technical excellence.

You will travel within the assigned territory, install and calibrate equipment, conduct water analyses, and provide training and recommendations to customer teams.

Qualifications

• High school diploma or GED required; technical training is a plus.
• 2–5 years in instrumentation, electronics, or related maintenance.
• Valid driver’s license and willingness to travel.

Responsibilities

• Install, commission, and service chemical feed equipment and instrumentation at customer sites.
• Conduct water testing and enter data into Veolia’s Trend platform.
• Provide expert recommendations and training to customer teams.
• Calibrate equipment, troubleshoot, and perform preventative maintenance.
• Maintain service reports, manage inventory, and follow safety protocols.
• Support multiple sites within a territory and coordinate with sales.

Skills

Excellent communication

Customer service

Troubleshooting

Independent worker

Safety-minded

Ability to lift 30-50 pounds

Education

High school diploma or GED

Technical degree/diploma in Electrical/Instrumentation/Mechanical Engineering

Job description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Join Veolia as a Field Service Representative (FSR) in our Chemical Solutions and Monitoring (CSM) division and advance your career in hands‑on technical service and sustainability!

Job Summary

We're seeking an experienced Field Service Representative to deliver exceptional on‑site technical service as the primary technical liaison between Veolia and our industrial customers. You'll work independently across diverse industries, providing expert installation, maintenance, and troubleshooting services for chemical feed equipment and water treatment systems while building lasting customer relationships through technical excellence.

Duties & Responsibilities

• Technical Service & Installation: Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations
• Water Testing and Analysis: Obtain samples and perform water testing to include pH, conductivity, hardness, silica, PTSA, etc., and enter data into Veolia’s trending platform (Insight)
• Customer Consultation: Act as technical consultant providing expert recommendations, training, and solutions to customer management and technical teams
• System Optimization & Troubleshooting: Perform water analysis, calibrate equipment, program controllers, conduct preventative maintenance, and diagnose/resolve system issues through remote support technologies and on‑site interventions
• Documentation & Compliance: Maintain detailed service reports, manage inventory, and ensure all safety protocols are followed
• Territory Management: Support multiple customer sites within assigned territory, coordinating with sales teams for optimal service delivery

Qualifications

Knowledge, Skills & Abilities

• Excellent communication and customer service skills
• Computer proficiency and mathematical skills for technical analysis
• Strong troubleshooting abilities for electrical and mechanical systems
• Self‑motivated with the ability to work independently and manage multiple priorities
• Safety‑minded approach with ability to work in various industrial environments
• Ability to lift 30-50 pounds and perform precision work

What Success Looks Like

• Consistently deliver high‑quality technical service that exceeds customer expectations
• Successfully complete installations, commissioning, and troubleshooting projects on time
• Build strong customer relationships through technical expertise and professional service
• Maintain safety standards and compliance in all industrial environments
• Contribute to territory growth through technical excellence and customer satisfaction
• Demonstrate continuous learning and adaptation to new technologies

Education & Experience

Required

• High school diploma or GED
• 2-5 years of experience in instrumentation & electronics, plant operations/maintenance, or equivalent technical training
• A valid Driver's License (a learner's permit or G1/G2 class will not qualify)
• Willingness to travel

Preferred

• Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical Engineering, or related discipline
• Familiarity with water treatment processes and industrial equipment

Additional Information

Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for comprehensive leadership development, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection while leading a talented team.

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers. Because our people are our greatest assets, we also offer competitive compensation and benefits.

Benefits

• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan
• Flexible Spending & Health Savings Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

We also offer

• Opportunity for advancement. A place to build a career!
• Training in valuable skills
• Opportunity for new challenges. We’re growing!
• Strong leadership team!

As an inclusive company, Veolia is committed to diversity and considers all applications equally, without discrimination.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; the employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity****