Field Service Representative

A2 Federal; Honolulu (HI); On-site; USD 50,000 - 80,000; Full time

Job summary

A2 Federal is seeking a full-time on-site Field Service Representative in Honolulu, HI to support the Scalable GEOINT / IGEA node for USARPAC. You will repair local systems, facilitate communication with the central Help Desk at Fort Gordon, GA, and maintain equipment accountability.

Responsibilities include advanced troubleshooting of desktop systems and GEOINT applications (SOCET GXP), configuring hardware and software, and ensuring security-compliant operation of IGEA equipment.

Responsibilities

• Serve as the full-time on-site Field Service Representative (FSR) at the Government IGEA / Scalable GEOINT location; perform break/fix repairs of local systems and facilitate customer interaction with the central Help Desk at Fort Gordon, GA.
• Perform advanced troubleshooting of desktop systems and applications, including GEOINT-specific tools such as SOCET GXP.
• Ensure IGEA equipment at the location is properly configured, accounted for, and operated in accordance with security requirements; track IT equipment by location and serial number.
• Provide technical assistance to users in person, by telephone, or electronically; read technical manuals, confer with users, and run diagnostics to resolve problems.
• Set up equipment for user use, including cables, operating systems, and software; install and perform minor repairs to hardware, software, and peripherals.
• Install physical cabling (fiber and copper) and configure network connections, directly and through patch panels.
• Track customer requests in JIRA and support the 24/7/365 on-call helpdesk posture, with support provided within two hours of a user\'s request.

Tools

SOCET GXP

Job description

Serves as the contractor's on-site Field Service Representative for the Scalable GEOINT / IGEA node at Honolulu, Hawaii (USARPAC). Provides break/fix repair, advanced desktop and GEOINT-application troubleshooting, and equipment accountability for the location, and is the local link to the central Help Desk at Fort Gordon, GA.

RESPONSIBILITIES

• Serve as the full-time on-site Field Service Representative (FSR) at the Government IGEA / Scalable GEOINT location; perform break/fix repairs of local systems and facilitate customer interaction with the central Help Desk at Fort Gordon, GA.
• Perform advanced troubleshooting of desktop systems and applications, including GEOINT-specific tools such as SOCET GXP.
• Ensure IGEA equipment at the location is properly configured, accounted for, and operated in accordance with security requirements; track IT equipment by location and serial number.
• Provide technical assistance to users in person, by telephone, or electronically; read technical manuals, confer with users, and run diagnostics to resolve problems.
• Set up equipment for user use, including cables, operating systems, and software; install and perform minor repairs to hardware, software, and peripherals.
• Install physical cabling (fiber and copper) and configure network connections, directly and through patch panels.
• Track customer requests in JIRA and support the 24/7/365 on-call helpdesk posture, with support provided within two hours of a user's request.