Field Service Representative

Carlisle Construction Materials; Chicago (IL); Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player in the roofing sector is seeking a dedicated Field Service Representative to join their Commercial Roofing team in Chicago. This remote position offers the flexibility to create your own schedule while providing top-notch technical support and customer service to clients. You will be responsible for managing warranty inspections, conducting training, and fostering strong relationships with authorized applicators. If you have a passion for construction and a commitment to excellence, this role offers an exciting opportunity to grow and make a significant impact in a fast-paced environment.

Qualifications

• 3+ years of construction or roofing experience preferred.
• Strong work ethic and self-motivated with excellent customer service.

Responsibilities

• Conduct warranty inspections and provide technical assistance.
• Educate and promote proper installation of products.

Skills

Customer Service Skills

Communication Skills

Technical Knowledge in Roofing

Self-Motivation

Attention to Detail

Education

High School Diploma

Associate or Bachelor’s Degree

Tools

MS Office

CCM Software/Hardware

Job description

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Job Description

Carlisle Construction Materials (CCM) is searching for a Field Service Representative (FSR) to join our Commercial Roofing team in the Chicago market. This is an exciting opportunity in a fast-paced, customer-focused, outdoor working environment. This is a remote position where the FSR will create their schedule and work from home when not in the field. The FSR will provide industry-leading technical and customer service for CCM’s Commercial Roofing customer base. Responsibilities include managing warranty inspections, job-site training, warranty claim investigations, product support, and generating reports.

Responsibilities

• Adhere to CCM and project-specific Health and Safety policies.
• Schedule and perform final inspections for warranty issuance for Authorized Applicators.
• Provide on-site technical assistance during installation of warranted projects.
• Educate and promote proper installation of CCM products and systems.
• Serve as the technical expert in the territory, providing timely and productive responses.
• Conduct warranty claims and product investigations as needed.
• Deliver training presentations and demonstrations for Authorized Applicators.
• Develop strong internal and external relationships.
• Produce detailed reports and correspondence.
• Perform additional duties as assigned.

Required Skills and Qualifications

General Skills

• Strong work ethic, self-motivated, capable of managing multiple tasks independently.
• Professional attitude with excellent interpersonal and customer service skills.
• Effective verbal and written communication skills.

Technical Skills

• Experience in commercial roofing or construction is preferred but not required; extensive CCM training provided.
• Ability to understand construction terms, documents, tools, and installation practices.
• Attention to detail with the ability to see the big picture.
• Comfortable with technology (MS Office, CCM software/hardware).

Qualifications

• High School Diploma and at least 3 years of construction or roofing experience.
• Preferred: Associate or bachelor’s degree, previous roofing or construction experience.

Working Conditions

• Comfortable with heights, climbing ladders, and physical activity.
• Valid driver’s license required.
• Ability to work in various weather conditions.
• Travel by air and vehicle, including overnight travel, as needed.