Field Service Rep II: Outdoor Resources Customer Champion

Texas A&M International; Rusk (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous paid time off

Group insurance

Retirement and pension

Training opportunities

Longevity pay

Merit pay

Deferred compensation

Flexible benefit plans

401K/457 retirement plans

Direct deposit

Staggered work hours

Employee Assistance Program

Return-to-Work Program

Health insurance is available after 60

Job summary

Texas Parks and Wildlife Department is seeking a Customer Service Representative II (Field Service Representative) to support the Law Enforcement Division. The role includes handling customer inquiries about licenses, registrations, and related services, processing payments, and maintaining accurate records with attention to confidentiality.

Working under supervision, you will manage multiple tasks, interpret policies for customers, and ensure timely delivery of information and services at the

Qualifications

• Graduation from High School or GED.
• Four years experience in customer service, clerical or administrative support.
• Applicant must possess a valid Texas driver's license.

Responsibilities

• Provide complex journey-level customer service and administrative support for the Law Enforcement Division Regional or District Office.
• Respond to public inquiries regarding hunting and fishing licenses, boat titling and registration, and other services.
• Enter information into databases and maintain records related to citations, dispositions, and revenue.
• Explain TPWD policies and procedures to customers and assist with payments and reporting.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Multi-tasking

MS Word

MS Excel

Outlook

Data entry

Education

High School Diploma or GED

Tools

BRITS

LES

MCI/TLC

CAPPS

Job description

Texas Parks and Wildlife Department is seeking a Customer Service Representative II (Field Service Representative) to support the Law Enforcement Division. The role includes handling customer inquiries about licenses, registrations, and related services, processing payments, and maintaining accurate records with attention to confidentiality.

Working under supervision, you will manage multiple tasks, interpret policies for customers, and ensure timely delivery of information and services at the