Field Service & Radar Systems Support Engineer

Saab, Inc.

Village of East Syracuse (NY)

On-site

USD 72,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical insurance
Vision insurance
Dental insurance
8 holidays
401(k) matching
Tuition assistance
Wellness resources
Employee stock purchase
Disability coverage
Paid time off

Job summary

Saab, Inc. is seeking a Field Service/Technical Support Engineer to provide outstanding service to our customers. The role involves remote and on-site support across multiple complex systems, diagnosing and repairing electro-mechanical equipment, software, and networked or wireless systems.

The ideal candidate will be highly motivated, solutions-focused, and able to build strong customer relationships. Domestic and international travel up to 25% is required, with opportunities to collaborate

Qualifications

  • BA/BS in engineering with 2+ years related experience, or MA/MS in engineering, or 6+ years military/aerospace experience.
  • Experience with the design, operation, or maintenance of radar and surveillance systems.
  • Ability to independently troubleshoot and resolve complex issues.
  • Strong oral and written communication skills.

Responsibilities

  • Provide remote and on-site technical support to customers across multiple complex systems.
  • Diagnose, troubleshoot, repair, and debug complex electro-mechanical equipment, software, and networked/wireless systems.
  • Resolve complex issues independently or with others as needed.
  • Report design, reliability, and maintenance issues, plus software bugs to design/engineering teams.
  • Travel domestically and internationally up to 25% annually (2–4 trips per quarter).

Skills

Troubleshooting
Customer communication
Collaboration
Solutions oriented
Travel readiness

Education

Engineering degree (BA/BS)
MA/MS in engineering
Military/aerospace experience

Tools

Radar systems
Networking
Unix/Linux
MATLAB

Job description

Saab, Inc. is seeking a Field Service/Technical Support Engineer to provide outstanding service to our customers. The role involves remote and on-site support across multiple complex systems, diagnosing and repairing electro-mechanical equipment, software, and networked or wireless systems.

The ideal candidate will be highly motivated, solutions-focused, and able to build strong customer relationships. Domestic and international travel up to 25% is required, with opportunities to collaborate

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