Field Service Representative

Saab, Inc.; Village of East Syracuse (NY); On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

8 holidays

401(k) with employer contributions

Tuition assistance

Wellness resources

Employee stock purchase opportunities

Short-term and long-term disability

Job summary

Saab, Inc. is seeking an experienced Field Service Representative to operate, maintain, troubleshoot, and repair radar and defense systems. The role requires frequent short-notice travel and the ability to work in demanding environments, independently or as part of a team.

Training customers on operation and maintenance is a key responsibility. The ideal candidate has strong technical problem-solving skills, a customer-focused mindset, and can deliver both formal and on-the-job training in

Qualifications

• High School Diploma.
• BA/BS degree in engineering is preferred.
• 2+ years of experience in a related field, or 4+ years of military service as an Air Defense or Battle Management system operator/maintainer.
• Must hold a current U.S. DoD SECRET clearance.
• Must be capable of lifting, removing, and replacing components weighing up to 50 pounds.

Responsibilities

• Diagnose, troubleshoot, repair, and debug complex systems using manuals, schematics, and support to address electro-mechanical issues.
• Troubleshoot and resolve complex problems independently or with the team.
• Report design, reliability, and maintenance issues to design and software engineering teams.
• Serve as the primary interface with customers on site.
• Support other company functions, including customer installation and training.
• Deliver training to customers on the operation and maintenance of Saab products.

Skills

Field service

Troubleshooting

Repair

Customer training

On-site interface

Radar systems

C2 systems

Troubleshoot complex systems

Education

High School Diploma

BA/BS in engineering (preferred)

Tools

Multimeters (DMM)

Oscilloscopes

Diagnostic test equipment

Job description

Job Description: Saab, Inc. is seeking an experienced Field Service Representative with a technical background and hands-on experience operating, maintaining, troubleshooting, and/or repairing Radars, Air and Missile Defense systems, Command and Control (C2) systems, or other advanced weapons systems. This role requires frequent short-notice travel, with some assignments lasting longer than two months. The candidate must be able to work effectively in demanding operational environments, both independently and as part of a team. The ideal candidate possesses strong technical problem-solving skills, a desire to support others, and the ability to deliver customer training in both formal and on-the-job settings. This position offers the opportunity to work with cutting-edge defense technologies and contribute directly to mission success.

Responsibilities

• Diagnose, troubleshoot, repair, and debug complex systems using technical manuals, schematics, and reach-back support to address electro-mechanical issues.
• Troubleshoot and resolve complex problems independently or collaboratively with team members.
• Report design, reliability, and maintenance issues or bugs to design and software engineering teams.
• Serve as the primary interface with customers while on site.
• Support other company functions, including customer installation and training.
• Deliver training to customers on the operation and maintenance of Saab products.

Compensation Range

Compensation Range: $72,000 - $90,000 The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience

Required Qualifications

• High School Diploma.
• BA/BS degree in an engineering discipline is preferred.
• 2+ years of experience in a related field, or 4+ years of relevant military service as an Air Defense or Battle Management system operator/maintainer.
• Must hold a current U.S. DoD SECRET clearance.
• Must be capable of lifting, removing, and replacing components weighing up to 50 pounds.

Preferred Qualifications

• Experience operating, maintaining, troubleshooting, and/or repairing complex weapon and/or command and control components.
• Ability to perform preventive and corrective maintenance actions in accordance with established procedures.
• Ability to identify, develop, and execute system troubleshooting or maintenance actions beyond the scope of written procedures.
• Strong problem-solving and analytical skills applied to diagnosing and repairing radar components, hardware, and operating systems.
• Proficiency with common diagnostic test equipment, including digital multimeters (DMM) and oscilloscopes.
• Ability to recognize performance degradation and provide actionable recommendations to restore or enhance system efficiency.

Citizenship Requirements

• Must be a U.S. citizen.
• Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits.

• Medical, vision, and dental insurance for employees and dependents
• Generous paid time off, including 8 designated holidays
• 401(k) with employer contributions
• Tuition assistance and student loan assistance
• Wellness and employee assistance resources
• Employee stock purchase opportunities
• Short-term and long-term disability coverage

About Us

Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in ten U.S. locations. Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affluent Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

Be Part of Something Bigger

When you take a job at Saab, you become a part of something bigger. You’ll work on exciting, meaningful projects right from the start. Learn more about careers in the U.S.

Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab, Inc. serves the U.S. government, industry, and commercial customers with world-leading products, services and solutions including military and civil security. We provide solutions and technologies that are central to U.S. defense and homeland security. We develop, modify and deliver Saab's portfolio to U.S. customers, blending Swedish quality and reliability with American ambition and cost efficiency. Learn more about us.