Field Service Program Lead – Hyperscale Data Centers

XNRGY Climate Systems; Lubbock (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Bonus incentive

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Career advancement

Job summary

XNRGY Climate Systems is a North American leader in sustainable design and advanced manufacturing of custom air handling and liquid cooling systems. The Field Service Program Manager will lead end-to-end service programs across multiple projects and geographies, coordinating post-production service activities and guiding cross-functional teams to deliver high-quality customer outcomes.

Ideal candidates will have 8+ years in service operations or program management within data center, HVAC, or

Qualifications

• 8+ years of progressive experience in service operations, program management, or project management.
• Proven track record managing complex service programs with highly technical products.
• Experience in manufacturing, HVAC, construction, or data center environments is strongly preferred; however, candidates from adjacent complex industries are encouraged to apply.
• Experience with ERP/CRM systems, service management platforms, and performance dashboards.

Responsibilities

• Apply program and project management methodologies to ensure scalable, repeatable, and cost-effective execution across service programs.
• Own and lead cross-functional internal and external teams across all service activities (rework, start-up, commissioning, warranty, and field support).
• Establish program governance, standard work, and execution frameworks to ensure consistency across projects and regions.
• Track program-level progress, risks, and dependencies, and adjust plans to meet delivery timelines.

Skills

Field service management

Program management

Cross-functional leadership

Customer-facing operations

Tools

ERP/CRM systems

Performance dashboards

Job description

XNRGY Climate Systems is a North American leader in sustainable design and advanced manufacturing of custom air handling and liquid cooling systems. The Field Service Program Manager will lead end-to-end service programs across multiple projects and geographies, coordinating post-production service activities and guiding cross-functional teams to deliver high-quality customer outcomes.

Ideal candidates will have 8+ years in service operations or program management within data center, HVAC, or