Field Service Program Lead – Hyperscale Data Centers

XNRGY Climate Systems, Inc.; Amarillo, Northern (TX, KY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Bonus incentive

Medical insurance

Dental/Vision

401(k)

Paid time off

Career growth

Diversity-friendly

Job summary

XNRGY Climate Systems, Inc. is expanding its Service organization and seeks a Field Service Program Manager to lead post-production service activities across United States hyperscale data center projects, coordinating commissioning, startup, warranty, rework, and field support.

The role requires 8+ years in service operations or program management, experience with technical products, and ability to travel 50-80% to customer sites; on-site work with extended stays, including Texas projects.

Qualifications

• 8+ years of progressive experience in service operations, program management, or project management.
• Experience managing complex service programs with highly technical products.
• Experience in manufacturing, HVAC, construction, or data center environments preferred; others from adjacent complex industries encouraged to apply.
• Experience with ERP/CRM systems, service management platforms, and performance dashboards.
• Engineering background preferred, but strong operational or PM experience may be considered.
• Ability to travel across the U.S. (50–80%).

Responsibilities

• Apply program management methodologies to ensure scalable, repeatable execution across service programs.
• Own and lead cross-functional internal and external teams across all service activities (rework, start-up, commissioning, warranty, and field support).
• Establish program governance, standard work, and execution frameworks for consistency across projects and regions.
• Ensure employee supervision, safety compliance, and execution readiness across all field activities.
• Track program progress, risks, and dependencies and adjust plans to meet delivery timelines.
• Serve as the primary escalation point and liaison with external partners such as General Contractors; on-site presence required.
• Own service program execution for units shipped across multiple projects.
• Deploy KPIs & reporting: dashboards to monitor rework timelines, cost efficiency, and field quality.
• Support hypergrowth by building and standardizing service program frameworks.

Skills

Program management

Service operations

Cross-functional coordination

Communication

Leadership

Tools

ERP/CRM systems

Dashboards

Service management platforms

Job description

XNRGY Climate Systems, Inc. is expanding its Service organization and seeks a Field Service Program Manager to lead post-production service activities across United States hyperscale data center projects, coordinating commissioning, startup, warranty, rework, and field support.

The role requires 8+ years in service operations or program management, experience with technical products, and ability to travel 50-80% to customer sites; on-site work with extended stays, including Texas projects.