Field Service Productivity & KPI Coordinator

Applied Materials, Inc.; Dallas (TX); On-site; USD 88,000 - 121,000; Full time

Job summary

Applied Materials, Inc. is seeking a Field Service Productivity Coordinator to coordinate Customer Engineering (CE) operational activities and ensure service readiness, uptime, quality compliance, and customer commitments.

The role collaborates across CE, Supply Chain, Quality, Finance, Training, and Customers to maintain discipline and KPI performance. The position involves managing service orders, RTS, TES, and parts disposition, maintaining materials readiness, and supporting onboarding,

Qualifications

• Experience in field service operations, CE support, logistics, or semiconductor equipment environments.
• Strong organizational skills; ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Proficiency with service management or workflow systems.

Responsibilities

• Coordinate Service Orders, RTS, TES, and parts disposition in CE and Supply Chain processes.
• Maintain materials, tooling, and spares readiness; lead weekly parts reviews with Spares Planning and FSO.
• Own operational KPI tracking and reporting (SO cycle time, IWN quality, materials aging, training compliance, productivity).
• Analyze trends, identify risks, and drive standard countermeasures; track corrective actions to closure.
• Support workforce productivity through scheduling coordination, timecard accuracy, and coverage planning.
• Maintain SOPs, BKMs, and CE documentation; support onboarding, training compliance, and competency tracking.
• Conform quality checks on IWN documentation, SO compliance, parts handling, and ARK verifications.
• Prepare materials and summaries for customer visits, audits, and operational reviews.

Skills

Field service ops

CE support

Logistics

Semiconductor equipment

Organizational skills

Communication skills

Workflow systems

Tools

Workflow systems

Job description

Applied Materials, Inc. is seeking a Field Service Productivity Coordinator to coordinate Customer Engineering (CE) operational activities and ensure service readiness, uptime, quality compliance, and customer commitments.

The role collaborates across CE, Supply Chain, Quality, Finance, Training, and Customers to maintain discipline and KPI performance. The position involves managing service orders, RTS, TES, and parts disposition, maintaining materials readiness, and supporting onboarding,