Field Service Pro — Construction Equipment Uptime

CNH Industrial Group; Tallahassee (FL); On-site; USD 87,000 - 133,000; Full time

Benefits offered by this job

Savings & Retirement benefits

Parental leave

Adoption assistance

Fertility & Family building support

Employee Assistance Programs

Charitable contribution matching and 2

Job summary

CNH Industrial is seeking a Field Service Representative in Florida to support dealer service teams, ensure customer productivity and uptime, and manage relationships for Case Construction. The role emphasizes technical problem-solving and training across the dealer network.

The candidate should have a relevant degree and several years of aftermarket support experience with off-road equipment, with a strong focus on customer service and field feedback to manufacturing teams.

Qualifications

• Bachelor's degree in Engineering, Business, or Marketing and minimum of 3 years of work experience with off-road equipment with a focus in aftermarket support.
• OR
• Associate degree in Engineering, Business or Marketing and minimum of 6 years of work experience with off-road equipment with a focus in aftermarket support.
• OR
• High School diploma/GED equivalent and minimum of 9 years of work experience with off-road equipment with a focus in aftermarket support.

Responsibilities

• Evaluate dealer capabilities, and work to develop a service action plan by comparing dealer current state to dealer standards, while examining future needs based on projected business growth.
• Work with national accounts to provide assistance, reduce downtime and provide training.
• Evaluates dealer service personnel and training needs.
• Initiates action plans based on results of investigation, by comparing knowledge, skills and abilities of current personnel to those required for dealer business growth.
• Provide dealer, customer service and product warranty training.
• Evaluate warranty impact on dealer performance and customer satisfaction in territory, while reviewing data on product failures and cost of warranty claims, with ultimate goal to resolve product failures and increase product uptime.
• Resolve product quality or performance issues for customers and dealers within specified timeframe. Call out to Region Service Manager, as appropriate, by providing direct and indirect technical problem-solving skills.
• Assist Region Service Manager in providing technical feedback from the field to manufacturing, marketing and engineering on dealer/customer issues, and serves as member of sales pursuance team.
• Establish and maintain ongoing positive relationships with customers to secure and develop their future business.
• Provides training to field service technicians, dealers, and customers on products and services, including preventative maintenance and configurations that may favorably impact performance.
• Provides technical feedback from the field to manufacturing, marketing and engineering on dealer/customer issues, and serves as member of sales pursuance team.

Education

Bachelor's degree in Engineering, Business, or Marketing

Associate degree in Engineering, Business or Marketing

High School diploma/GED equivalent

Job description

CNH Industrial is seeking a Field Service Representative in Florida to support dealer service teams, ensure customer productivity and uptime, and manage relationships for Case Construction. The role emphasizes technical problem-solving and training across the dealer network.

The candidate should have a relevant degree and several years of aftermarket support experience with off-road equipment, with a strong focus on customer service and field feedback to manufacturing teams.