FIELD SERVICE REPRESENTATIVE

凯斯纽荷兰(中国)管理有限公司; Tallahassee (FL); On-site; USD 87,000 - 133,000; Full time

Benefits offered by this job

Flexible work arrangements

Savings & Retirement benefits

Tuition reimbursement

Parental leave

Adoption assistance

Fertility & Family building support

Employee Assistance Programs

Charitable contribution matching and

Volunteer Time Off

Job summary

CNH Industrial in Florida is seeking a Field Service Representative to support dealer service teams, ensure customer productivity, uptime and profitability, and manage relationships for Case Construction equipment. The role emphasizes technical problem solving, training, and field-based service delivery.

Qualified candidates have a degree in Engineering, Business, or Marketing with significant aftermarket experience in off-road equipment, and must be located in Florida to operate effectively in

Qualifications

• Bachelor's degree in Engineering, Business, or Marketing with minimum 3 years of aftermarket support experience in off-road equipment.
• Associate degree in Engineering, Business or Marketing with minimum 6 years of aftermarket experience in off-road equipment.
• High School diploma/GED with minimum 9 years of aftermarket experience in off-road equipment.

Responsibilities

• Evaluate dealer capabilities and develop a service action plan aligned with dealer standards and projected growth.
• Collaborate with national accounts to reduce downtime and provide customer training.
• Evaluate dealer service personnel and training needs to support dealer growth.
• Initiate action plans by comparing knowledge and skills to required capabilities for business growth.
• Provide dealer, customer service and product warranty training.
• Evaluate warranty impact on dealer performance and customer satisfaction, and review product failures and warranty costs.
• Resolve product quality or performance issues within the specified timeframe and relay findings to Region Service Manager.

Education

Bachelor's degree in Engineering, Business, or Marketing

Associate degree in Engineering, Business or Marketing

High School diploma/GED equivalent

Job description

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Description

Field Service Representative

Requisition ID: 5513

Job Location: Field Florida

Category: Service and Support

Job Type: Full Time

Working Mode: Field

As a Field Service Representative, you will be highly customer-focused and action oriented in the world of Construction Equipment. Our growing team is looking for someone who is excited to support the dealer service teams to ensure customer productivity, uptime and profitability by providing necessary service levels and managing relationships for Case Construction. Candidate must be located in Florida for this position.

Key Responsibilities

• Evaluate dealer capabilities, and work to develop a service action plan by comparing dealer current state to dealer standards, while examining future needs based on projected business growth.
• Work with national accounts to provide assistance, reduce downtime and provide training.
• Evaluates dealer service personnel and training needs.
• Initiates action plans based on results of investigation, by comparing knowledge, skills and abilities of current personnel to those required for dealer business growth.
• Provide dealer, customer service and product warranty training.
• Evaluate warranty impact on dealer performance and customer satisfaction in territory, while reviewing data on product failures and cost of warranty claims, with ultimate goal to resolve product failures and increase product uptime.
• Resolve product quality or performance issues for customers and dealers within specified timeframe. Call out to Region Service Manager, as appropriate, by providing direct and indirect technical problem-solving skills.
• Assist Region Service Manager in providing technical feedback from the field to manufacturing, marketing and engineering on dealer/customer issues, and serves as member of sales pursuance team.
• Establish and maintain ongoing positive relationships with customers to secure and develop their future business. Provides training to field service technicians, dealers, and customers on products and services, including preventative maintenance and configurations that may favorably impact performance.
• Provides technical feedback from the field to manufacturing, marketing and engineering on dealer/customer issues, and serves as member of sales pursuance team.

Experience Required

• Bachelor's degree in Engineering, Business, or Marketing and minimum of 3 years of work experience with off-road equipment with a focus in aftermarket support.

OR

• Associate degree in Engineering, Business or Marketing and minimum of 6 years of work experience with off-road equipment with a focus in aftermarket support.

OR

• High School diploma/GED equivalent and minimum of 9 years of work experience with off-road equipment with a focus in aftermarket support.

Pay Transparency

The annual salary for this role is USD $86,625.00 - $132,825.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.). For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, We Understand That The Best Solutions Come From The Diverse Experiences And Skills Of Our People. Here, You Will Be Empowered To Grow Your Career, To Follow Your Passion, And Help Build a Better Future. To Support Our Employees, We Offer Regional Comprehensive Benefits, Including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off

Equal Employment Opportunity

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

If you need reasonable accommodation with the application process, please contact us at [e-mail]