Field Service & Operations Manager – Wellhead Systems

Stream-Flo USA LLC; Midland (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Stream-Flo USA LLC is seeking an experienced Service Manager to lead regional wellhead service operations. You will oversee field service personnel, manage dispatch, and drive service delivery in line with budgets and schedules.

The role requires 10+ years in wellhead service with 5+ years in management, strong staff development, and proficiency in ERP systems such as SAGE 500. Commitment to quality, safety, and customer satisfaction is essential.

Qualifications

• 10+ years in wellhead service with 5+ years in management
• High School Diploma or equivalent
• Post-Secondary Diploma/Degree is an asset
• Ability to manage staff and train/transfer knowledge
• Prior supervisory experience
• Expert knowledge of product lines and regional service capabilities
• Strong inter-departmental communication (Eng, Ops, Production, Sales)
• Proficient with Microsoft applications; SAP/SAGE 500 or similar ERP
• Strong written, verbal, and reading English skills
• Commitment to quality, customer success, and safety

Responsibilities

• Execute regional service provision strategy
• Delegate field service personnel as required
• Oversee dispatch process (JAMS, JSA)
• Ensure service technicians timesheets are submitted
• Maintain service schedule and reporting
• Develop and manage annual Service Department budgets
• Set daily tasks and priorities for service personnel
• Supervise service personnel in task performance
• Ensure compliance with Health, Safety and Quality requirements
• Provide on-the-job training and guidance
• Train and evaluate service technicians
• Assist in developing wellhead servicing procedures
• Maintain service tools, facilities and rental equipment
• Manage Service Agreements and accounts receivable
• Manage inventory bins and locations
• Drive continuous improvement in service processes
• Enter NCIRs and support NCIR process
• Other duties as assigned

Skills

Staff management

Project leadership

Quality focus

Communication

Education

High School Diploma or equivalent

Post-Secondary Diploma/Degree asset

Tools

SAGE 500

ERP systems

Microsoft Office

Job description

Stream-Flo USA LLC is seeking an experienced Service Manager to lead regional wellhead service operations. You will oversee field service personnel, manage dispatch, and drive service delivery in line with budgets and schedules.

The role requires 10+ years in wellhead service with 5+ years in management, strong staff development, and proficiency in ERP systems such as SAGE 500. Commitment to quality, safety, and customer satisfaction is essential.