Service Manager

Stream-Flo Industries; Midland (AR); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Profit sharing

Benefits program

Career growth opportunities

Job summary

Stream-Flo Industries seeks an experienced Service Manager to lead the regional service provision strategy in the oil and gas sector. You will delegate field teams, oversee dispatch and safety documentation, and manage the service department budget and staff performance.

Ideal candidates bring 10+ years in wellhead service with 5+ years in management, strong training skills, ERP proficiency, and a commitment to quality and safety.

Qualifications

• 10+ years of wellhead service experience with 5+ years of management experience.
• High School Diploma or equivalent.
• Post-Secondary Diploma/Degree is an asset.
• Ability to manage staff and provide training and knowledge transfer.
• Prior supervisory experience in a service environment.
• Expert knowledge of product lines and regional service capabilities.
• Able to coordinate across Engineering, Operations, Production and Sales.
• Proficient with MS applications; experience with ERP and inventory systems.

Responsibilities

• Execute the service provision strategy for each region.
• Delegate field service personnel as required.
• Oversee dispatch processes and safety documentation (JAMS, JSA).
• Ensure service technicians submit timesheets and maintain schedules.
• Create and manage annual Service Department budgets.
• Set priorities for service personnel according to delivery schedules.
• Supervise personnel and ensure Health, Safety, and Quality standards.
• Provide on-the-job training and evaluate technician performance.
• Maintain service tools, facilities, and inventory for deployment readiness.
• Manage Service Agreements to meet contract requirements and billings.
• Handle NCIR processes and continuous improvement initiatives.
• Perform other duties as assigned.

Skills

Staff management

Training & coaching

English proficiency

ERP systems

MS Office

Education

High School Diploma or equivalent

Post-Secondary Diploma/Degree

Tools

SAGE 500 ERP

Microsoft Office

Job description

Stream-Flo is one of the largest privately held companies providing wellheads, gate valves, check valves, and surface safety systems for the worldwide oil and gas industry. Stream-Flo offers employees a competitive salary, profit sharing, and a comprehensive benefits program, as well as the opportunity to work in an entrepreneurial environment characterized by continued career growth and strong business results.

Key position functions include:

• Execute the Service provision strategy dictated for each region.
• Delegate service personnel for field service as required.
• Oversight of dispatch process, including JAMS, and JSA’s.
• Responsible for service technicians' timesheet submission.
• Maintain service schedule and reporting.
• Create and manage to annual Service Department budgets (including staffing and equipment needs).
• Set day-to-day tasks and priorities for service personnel in accordance with delivery schedule requirements.
• Supervise service personnel in the performance of their tasks.
• Ensure all service personnel observe all Health, Safety, and Quality requirements in the performance of work.
• Ensure all service personnel are qualified and trained to perform their tasks.
• Provide on-the-job training and guidance.
• Train and evaluate performance of service technicians.
• Assist in the development of wellhead servicing procedures.
• Responsible for maintaining service tools, facilities, Customer Property, and rental equipment to ensure deployment readiness.
• Manage Service Agreements to contract requirements, ensure appropriate billing, and manage corresponding accounts receivable.
• Manage Service inventory bins and locations, including inventory level requirements.
• Management of processes relating to Service provision to ensure continuous improvement.
• Responsible for entering all NCIR’s and supporting the NCIR process.
• Other duties as may be assigned or requested.

Preferred candidate will possess a combination of the following:

• 10+ years of wellhead service experience with 5+ years of management experience.
• High School Diploma or equivalent.
• Post-Secondary Diploma/Degree is an asset.
• Ability to manage staff, and ensure appropriate training and knowledge transfer, and foster an effective working environment.
• Prior experience in a supervisory role.
• Expert knowledge of all product lines to be manufactured/repaired with the region’s service capabilities.
• Ability to manage inter-departmental communications, specifically between Engineering, Operations, Production, and Sales.
• Proficient use of Microsoft applications; experienced with SAGE 500 or similar ERP and inventory management systems.
• Effective written, verbal and reading skills (English).
• A commitment to quality and Customer success/satisfaction.
• A commitment to workplace health and safety.

We thank all applicants for their interest. However, only those candidates identified for further consideration will be contacted.