Field Service Operations Manager

A1 Garage; Minneapolis, Northern (MN, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Paid Time Off

Weekly Pay

Internal Promotion opportunities

Company swag

Job summary

A1 Garage Door is seeking a Service Manager to guide daily operations as an Area Manager, supervising up to 20 field staff including service and maintenance technicians, and coaching for performance aligned with our vision.

You will oversee scheduling, warehouse organization, inventory, fleet management, and procurement. Strong leadership and tech skills with Service Titan are required, along with a commitment to safety and taking ownership.

Qualifications

• Minimum of 3 years managerial experience supporting and training a team.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Proficient with Microsoft Office Suite and related software.
• Proficient with Service Titan CRM.
• Must be able to lift up to 50 pounds at times.

Responsibilities

• Provide direct oversight and guidance to up to 20 field employees to include: service technicians and maintenance technicians
• Responsible for batch/deposits, tracking Divvy expenses, and purchasing
• Track budgets and profit and loss statements.
• Actively monitor and manage fleet
• Order and organize non-inventory items
• Audit and review inventory counts for accuracy and disposition discrepancies
• Organize space in the warehouse and perform and oversee cleaning duties, maintain product, tools, equipment, and work area in a clean, orderly, and safe manner
• Provides performance management guidance to line management through weekly 1:1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions)
• Responsible for hiring events, recruiting, interviewing, on and offboarding employees
• Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into Field Supervisors and beyond

Skills

Managerial experience

Interpersonal skills

Customer service

Organizational skills

Time management

Analytical problem-solving

Tools

Microsoft Office Suite

Service Titan CRM

Job description

A1 Garage Door is seeking a Service Manager to guide daily operations as an Area Manager, supervising up to 20 field staff including service and maintenance technicians, and coaching for performance aligned with our vision.

You will oversee scheduling, warehouse organization, inventory, fleet management, and procurement. Strong leadership and tech skills with Service Titan are required, along with a commitment to safety and taking ownership.