Field Service Operations Lead

Burr Oak Tool Inc; Sturgis (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Burr Oak Tool Inc. in Sturgis, MI is seeking a Field Service Coordinator (Salary Grade: E3) to organize the activities of the field service department and ensure efficient service delivery.

The role emphasizes leadership, clear communication, adherence to processes, and coordinating across departments to meet customer needs. A high school diploma and several years in mechanical/assembly roles with troubleshooting experience are required.

Qualifications

• High school diploma or equivalent.
• Minimum 5 years of mechanical, assembly, or finishing experience.
• 2–3 years of control troubleshooting.
• Strong leadership skills and ability to guide a team.
• Drug screen must be documented prior to starting.

Responsibilities

• Reviews field service reports and determines follow-up actions.
• Acts as liaison between departments for service issues.
• Plans service department work schedules to support customers.
• Establishes or adjusts work procedures to satisfy customers.
• Resolves work problems and assists colleagues in solving issues.
• Reports status of projects and improvement efforts to leadership.

Skills

Leadership

High energy

Interpersonal skills

Flexible

Multitasking

Education

High school diploma or equivalent

Tools

Computers

Measurement tools

Telephone

Fax machine

Job description

Burr Oak Tool Inc. in Sturgis, MI is seeking a Field Service Coordinator (Salary Grade: E3) to organize the activities of the field service department and ensure efficient service delivery.

The role emphasizes leadership, clear communication, adherence to processes, and coordinating across departments to meet customer needs. A high school diploma and several years in mechanical/assembly roles with troubleshooting experience are required.