Service Technician

Burr Oak Tool Inc.; Sturgis (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Burr Oak Tool Inc. is seeking a dedicated individual for customer field service globally, focused on understanding and servicing the company’s product lines. Responsibilities include troubleshooting machines and ensuring customer satisfaction through effective communication and problem-solving.

The ideal candidate will possess strong interpersonal skills, a willingness to travel internationally, and a forklift license. Join a dynamic team committed to safety and excellence in service.

Qualifications

• Must possess or obtain a forklift license and learn to operate cranes and man-lifts.
• Strong interpersonal skills needed to influence diverse personalities.
• High energy level and multitasking abilities are essential.

Responsibilities

• Provide customer field service globally for Burr Oak Tool products.
• Troubleshoot machines, parts, and equipment including electric and hydraulic systems.
• Participate in regular employee reviews and goal setting.

Skills

Forklift license

Proficient math skills

Interpersonal skills

Ability to travel internationally

Documenting drug screen

Job description

South Street-Sturgis, MI
Burr OAK Tool Corporate
405 W South St
Sturgis, MI 49091, USA

Primary Purpose

Provide customer field service globally; gain a thorough understanding of the functionality of and actively service Burr Oak Tool product lines, as needed.

Roles

• Practice and encourage the best safety practices resulting in zero lost time within department.
• Implement and practice effective 5S and participate in regular team 5S audits.
• Set an example of working hard and doing the right things, exhibit energy and positivity.
• Accountable to work independently; observe and recommend procedures to achieve impactful results.
• Solve semi-routine issues utilizing problem solving analysis and prioritizing processes and routines.
• Understand and achieve Reasonable Expectations (REs) for current position and responsibilities (excellent productivity and quality) and participate in regular team process audits.
• Engage in clear, courteous, effective, honest, and open communications with team members and others within and outside the company.
• Develop and seek positive relationships; actively participate in regular huddles and goal setting.

Responsibilities

• Arrive at work and position consistently on time; remain present and engaged the entire assigned shift.
• Able to observe and develop workable solutions in a variety of situations and perform root cause analysis.
• Accept responsibility for consistently excellent productivity and quality.
• Participate in regular employee reviews including setting and achieving goals.
• Learn and understand the functionality of multiple Burr Oak Tool machines and product lines, as needed or assigned.
• Troubleshoot machines, parts, and equipment including electric, hydraulic, and pneumatic systems and HMI controller. Modify programs to facilitate correct operation of machines.
• Learn to Program machine to perform specified tasks applying program logic controller (PLC) knowledge.
• Order replacement parts and document issues with machines based on diagnostics in a timely manner using a field service report.
• Review work orders and service reports to determine tasks to be performed; determine tools, equipment, and parts needed for installation or repair assignment.
• Discuss situation with customer’s representative and inspect site to verify that components are installed according to specifications.

Skills

• Must possess or obtain forklift license and learn to operate cranes and man-lifts.
• Must have proficient math skills and ability to utilize various measurement tools.
• Must be willing to travel internationally.
• Strong interpersonal skills. Ability to get along with and influence diverse personalities; tactful, mature, and flexible.
• Ability to remain calm and determined to attain goals.
• High energy level, comfortable performing multi-faceted projects in conjunction with day-to-day activities.
• Documentation of a current drug screen must be provided prior to start date.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.