Field Service Operations Lead

Jobot; Springfield (MA); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Team-first culture

Competitive pay

Growth opportunities

Mutual respect

Own department

Job summary

Jobot is seeking a Service Manager to lead day-to-day field service operations for a growing commercial service organization in Western Massachusetts. This role oversees field technicians, coordinates scheduling and dispatch, and ensures work is completed safely, efficiently, and profitably.

The ideal candidate is a hands-on leader with experience managing technicians in commercial or industrial settings. You will balance team leadership, customer needs, operational performance, and the

Qualifications

• 3+ years in field service leadership or management.
• Experience leading technicians in a commercial/industrial setting.
• Background in commercial or industrial service preferred.

Responsibilities

• Lead and develop a team of field service technicians.
• Manage daily scheduling, dispatch, workload allocation and emergency service needs.
• Ensure technicians have equipment, materials, information and support to complete work.
• Monitor service quality, technician productivity, response times and department performance.
• Maintain strong relationships with commercial and industrial customers.
• Provide operational and technical support for complex field service issues.
• Review work orders, labor hours, materials and service documentation for accuracy.
• Coordinate equipment, parts and material requirements with internal teams and vendors.
• Address customer concerns and resolve service-related issues professionally.
• Support technician recruiting, onboarding, training, development and performance management.
• Maintain and enforce company safety standards and field service procedures.
• Identify opportunities for additional service work, preventative maintenance and account growth.
• Monitor department costs, labor utilization, margins, overtime and profitability.
• Partner with sales, operations and company leadership to support overall business performance.

Skills

Field service leadership

Scheduling & dispatch

Mechanical aptitude

Electrical troubleshooting

Customer service

Team development

Job costing

Driver's license

Job description

Jobot is seeking a Service Manager to lead day-to-day field service operations for a growing commercial service organization in Western Massachusetts. This role oversees field technicians, coordinates scheduling and dispatch, and ensures work is completed safely, efficiently, and profitably.

The ideal candidate is a hands-on leader with experience managing technicians in commercial or industrial settings. You will balance team leadership, customer needs, operational performance, and the