Field Service Supervisor: Lead Technicians, Schedule & Serve

AmeriServe; Nashville (TN); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Company vehicle and tools provided

Health, dental, and vision insurance

Retirement plan with company match

Paid time off and holidays

Ongoing training and professional dev

Job summary

AmeriServe, a long-established HVAC and commercial kitchen repair provider, seeks a Field Service Supervisor to coordinate scheduling and workflow for service technicians. The role may include field service duties more than 25% of the time, depending on business needs.

The ideal candidate will manage branch technicians, set up daily schedules, and respond to customer inquiries while providing technical guidance as required. Extensive travel is expected.

Qualifications

• High school diploma or GED required; technical or vocational training preferred.
• 3–5 years’ experience as a Service Technician in the industry.
• Strong knowledge of mechanical, electrical and gas systems; read schematics.
• EPA 608 or CFESA certifications a plus.
• Valid driver’s license with clean record; ability to pass background screening.

Responsibilities

• Prioritize new unscheduled service calls to best meet customer needs.
• Direct supervision of all branch service technicians.
• Set up daily and on-call schedules for technicians.
• Respond to customers regarding service-related issues.
• Provide technical assistance to technicians, staff and customers.
• Lead weekly service technician meetings as needed.
• Maintain strong interpersonal and communication with customers and staff.
• Be available for on-call rotations and provide technical support as required.
• Prioritize service calls and assign technicians accordingly.
• Stay organized and make executive decisions to ensure satisfaction.

Skills

Strong communication

Customer focus

Time management

Problem-solving

Education

High school diploma or GED

Technical or vocational training in appliance repair or HVAC

Tools

EPA 608

CFESA certification

Job description

AmeriServe, a long-established HVAC and commercial kitchen repair provider, seeks a Field Service Supervisor to coordinate scheduling and workflow for service technicians. The role may include field service duties more than 25% of the time, depending on business needs.

The ideal candidate will manage branch technicians, set up daily schedules, and respond to customer inquiries while providing technical guidance as required. Extensive travel is expected.